What is a Cisco Voice Engineer Job?
A Cisco Voice Engineer is a specialist in the field of voice communications. The job involves managing and maintaining telephony systems, implementing voice over internet protocol (VoIP) solutions, and ensuring that the systems are running efficiently. The role requires technical knowledge and skills in networking, software development, and telecommunications.
What Do You Typically Do in This Position?
As a Cisco Voice Engineer, your responsibilities may include the following:
- Configuring and maintaining Cisco Unified Communications Manager (CUCM) and other telephony systems
- Providing technical support to end-users
- Troubleshooting voice and network issues
- Designing and implementing VoIP solutions
- Collaborating with other IT professionals to ensure smooth telephony operations
- Staying up-to-date with the latest technologies and trends in voice communications
Top 5 Skills for the Position
If you want to become a Cisco Voice Engineer, you need to possess the following skills:
- Knowledge of Cisco Unified Communications Manager (CUCM) and other telephony systems
- Familiarity with VoIP protocols such as SIP and H.323
- Strong understanding of networking concepts and protocols
- Proficiency in programming languages such as Python and Java
- Excellent communication and interpersonal skills
How to Become a Cisco Voice Engineer
To become a Cisco Voice Engineer, you typically need a bachelor's degree in computer science, information technology, or a related field. Some employers may require a master's degree or relevant certifications such as Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE). It's also essential to gain practical experience in networking, software development, and telecommunications through internships or entry-level positions.
Average Salary
According to Glassdoor, the national average salary for a Cisco Voice Engineer is $97,000 per year in the United States. However, the salary can vary depending on factors such as location, experience, and employer.
Roles and Types
There are various roles and types of Cisco Voice Engineers, including:
- VoIP Engineer: specializes in designing and implementing VoIP solutions
- Network Engineer: responsible for configuring and maintaining network infrastructure
- Collaboration Engineer: focuses on integrating voice and video communications into collaboration platforms
- UC Engineer: manages unified communications systems, including telephony, messaging, and video conferencing
Locations with the Most Popular Jobs in the USA
Some of the locations with the most popular Cisco Voice Engineer jobs in the USA include:
- San Francisco, CA
- New York, NY
- Dallas, TX
- Chicago, IL
- Atlanta, GA
What Are the Typical Tools
Some of the typical tools used by Cisco Voice Engineers include:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco Unified Contact Center Express (UCCX)
- Wireshark
- Cisco Webex Teams
In Conclusion
In summary, a Cisco Voice Engineer is a specialist in voice communications who manages and maintains telephony systems, implements VoIP solutions, and ensures that the systems are running efficiently. To become a Cisco Voice Engineer, you need to possess technical knowledge and skills in networking, software development, and telecommunications. The average salary for this position is $97,000 per year in the United States, with locations such as San Francisco, New York, and Dallas having the most popular jobs.