What is a Genesys Developer Job?
A Genesys Developer is a software developer who creates, maintains and updates Genesys applications for their company. Genesys is a customer experience platform that provides contact center solutions for businesses. The platform is used by various industries such as healthcare, finance, and retail.
What usually do in this position?
A Genesys Developer is responsible for developing, testing, and implementing contact center solutions using the Genesys platform. They identify technical requirements, design, develop, and maintain Genesys applications and integrations. They also provide technical support and troubleshooting for the platform.
Top 5 Skills for Position
- Strong knowledge of Genesys platform
- Proficiency in programming languages such as Java, C++, and Python
- Experience with contact center technology and telephony systems
- Excellent problem-solving and analytical skills
- Effective communication and collaboration skills
How to Become a Genesys Developer?
To become a Genesys Developer, one should have a bachelor's degree in computer science, software engineering, or a related field. A strong understanding of programming languages such as Java, C++, and Python is essential. Additionally, an understanding of contact center technology and telephony systems is required. Relevant certifications such as Genesys Certified Associate (GCA) and Genesys Certified Professional (GCP) can also be valuable assets.
Average Salary
The average salary for a Genesys Developer in the United States is around $110,000 per year. However, this can vary depending on the location, experience, and company.
Roles and Types
There are several roles and types of Genesys Developers, including Genesys Routing Developers, Genesys Workspace Desktop Edition Developers, and Genesys Web Services Developers. The specific role depends on the needs of the company and the developer's expertise.
Locations with the Most Popular Jobs in USA
The most popular locations for Genesys Developer jobs in the United States are San Francisco, New York, and Chicago. However, there are opportunities for Genesys Developers in various cities across the country.
What are the Typical Tools?
Genesys Developers use several tools to design, develop, and maintain Genesys applications. The typical tools include Genesys Composer, Genesys SDK, and Genesys Administrator Extension (GAX). They also use programming languages such as Java, C++, and Python.
In Conclusion
Genesys Developer jobs are in high demand as more companies seek to provide exceptional customer experiences. A career as a Genesys Developer requires a strong understanding of programming languages, contact center technology, and telephony systems. With relevant certifications and experience, one can earn a competitive salary while developing innovative solutions for businesses.