What is an IT Help Desk Support Technician Job?
If you are someone who loves fixing computer issues and enjoys helping others, then a career as an IT Help Desk Support Technician could be the perfect fit for you. An IT Help Desk Support Technician is an entry-level position that provides technical assistance and support to end-users who experience computer hardware or software problems. As an IT Help Desk Support Technician, you will be responsible for troubleshooting, diagnosing, and resolving technical issues for clients or customers. You will typically work in an office environment but may also work remotely depending on the company's policies and needs.
What Usually Do in This Position?
The IT Help Desk Support Technician position is an essential role in any company. As an IT Help Desk Support Technician, you will be responsible for providing technical support to clients or customers. This includes troubleshooting and resolving technical issues, installing software, configuring hardware, and maintaining computer systems. You will also be responsible for documenting and tracking issues and collaborating with other IT professionals to resolve complex issues.
Top 5 Skills for Position
As an IT Help Desk Support Technician, you need to have a solid understanding of computer hardware and software. You also need to have excellent problem-solving skills and be able to think on your feet to resolve issues quickly. Here are the top five skills you need to have to be successful in this position:
- 1. Excellent communication skills, both written and verbal
- 2. Strong technical skills in computer hardware and software
- 3. Good problem-solving skills and the ability to think critically
- 4. Great customer service skills and the ability to work with people from diverse backgrounds
- 5. Strong organizational skills and attention to detail
How to Become this Type of Specialist
To become an IT Help Desk Support Technician, you typically need a high school diploma or equivalent. However, some employers may require a two-year degree in computer science or a related field. You also need to have a strong understanding of computer hardware and software and be able to troubleshoot technical issues. You can gain these skills through on-the-job training or by taking courses in computer science, networking, or other related fields. Some employers may also require you to obtain certification in specific software or hardware applications.
Average Salary
The average salary for an IT Help Desk Support Technician varies depending on several factors, including experience, location, and company size. According to payscale.com, the average salary for an IT Help Desk Support Technician in the United States is around $41,000 per year. However, this can vary widely depending on your experience and location.
Roles and Types
The IT Help Desk Support Technician position is an entry-level role, but there are several different types of positions you can hold within this field. Some of the most common roles include Help Desk Analyst, Technical Support Specialist, and Desktop Support Technician. Each of these positions requires slightly different skills and responsibilities, but they all involve providing technical support to end-users.
Locations with the Most Popular Jobs in USA
IT Help Desk Support Technician jobs are in high demand across the United States, but some locations have more job opportunities than others. According to indeed.com, some of the locations with the most popular IT Help Desk Support Technician jobs in the United States include:
- 1. New York, NY
- 2. Los Angeles, CA
- 3. Chicago, IL
- 4. Houston, TX
- 5. Atlanta, GA
What Are the Typical Tools
As an IT Help Desk Support Technician, you will use several different tools to provide technical support to end-users. Some of the most common tools include:
- 1. Remote Desktop Software
- 2. Help Desk Ticketing Systems
- 3. Anti-Virus Software
- 4. Network Monitoring Tools
- 5. Diagnostic Tools
In Conclusion
If you are looking for a career in the IT field and enjoy helping others, then a career as an IT Help Desk Support Technician could be the perfect fit for you. This entry-level position provides an excellent opportunity to gain experience in the IT field and develop your technical skills. With a strong demand for IT Help Desk Support Technicians across the United States, there are plenty of job opportunities available for those looking to start their career in this field.