What is an Advanced Desktop Support Technician Job?
If you're tech-savvy and passionate about solving complex computer problems, then becoming an Advanced Desktop Support Technician may be the perfect career path for you. As an Advanced Desktop Support Technician, you will be responsible for troubleshooting, diagnosing, and resolving technical issues related to computer hardware, software, and networking.
What Usually Do in This Position?
As an Advanced Desktop Support Technician, you will be tasked with providing timely and effective support to end-users and ensuring that their computer systems are running smoothly. Your duties may include installing and configuring software and hardware, providing technical guidance and training to end-users, and resolving complex technical issues related to computer systems and networks.
Top 5 Skills for Position
As an Advanced Desktop Support Technician, some of the top skills you will need to succeed in this position include:
- Strong technical knowledge of computer hardware and software
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines
- Strong organizational and time-management skills
How to Become This Type of Specialist
To become an Advanced Desktop Support Technician, you will need to have a combination of education and experience in the field of computer technology. Most employers require a bachelor's degree in computer science or a related field, along with several years of experience in a technical support role. Additionally, you may need to obtain professional certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) to demonstrate your expertise in the field.
Average Salary
According to Glassdoor, the average salary for an Advanced Desktop Support Technician in the United States is around $55,000 per year. However, salaries can vary depending on a variety of factors, including your level of experience, location, and the size of the company you work for. Some Advanced Desktop Support Technicians can earn salaries of up to $90,000 per year or more.
Roles and Types
There are many different roles and types of Advanced Desktop Support Technicians, including those who specialize in hardware, software, networking, or security. Some Advanced Desktop Support Technicians may work in-house for a single company, while others may work for an IT consulting firm, providing support to multiple clients.
Locations with the Most Popular Jobs in USA
According to Indeed.com, some of the top cities in the United States for Advanced Desktop Support Technician jobs include:
- New York, NY
- Chicago, IL
- San Francisco, CA
- Los Angeles, CA
- Atlanta, GA
What Are the Typical Tools?
As an Advanced Desktop Support Technician, you will need to be familiar with a wide variety of tools and technologies, including:
- Operating systems such as Windows and Mac OS
- Networking technologies such as TCP/IP, DNS, and DHCP
- Remote support tools such as TeamViewer and Remote Desktop
- Hardware diagnostic tools such as memtest86 and CPU-Z
- Antivirus and malware removal tools such as Malwarebytes and Kaspersky
In Conclusion
Becoming an Advanced Desktop Support Technician can be a rewarding and lucrative career path for those with a passion for technology and problem-solving. With the right education, experience, and certifications, you can build a successful career in this field and help ensure that computer systems and networks run smoothly for businesses and individuals alike.