What is a customer service delivery tech expert part-time job?
A customer service delivery tech expert part-time job is a position that requires a person with knowledge and experience in customer service and technical support to assist customers with their technical issues. This job can be done remotely or in-house and typically requires working on a part-time basis.
What usually do in this position?
The main role of a customer service delivery tech expert is to provide technical support to customers. This includes troubleshooting technical issues, providing solutions, and answering questions related to the product or service. They may also be responsible for documenting and tracking customer issues and working with other teams to ensure timely resolutions.
Top 5 skills for this position:
- Excellent communication skills
- Technical knowledge and experience
- Problem-solving skills
- Patience and empathy for customers
- Ability to multitask and manage time effectively
How to become this type of specialist?
To become a customer service delivery tech expert, one must have a combination of technical skills and customer service experience. A degree in computer science or a related field is preferred, but not required. Experience in a customer service or technical support role is also essential. Ongoing training and education in technical support and customer service can also be beneficial.
Average salary:
The average salary for a customer service delivery tech expert part-time job varies depending on the location, experience, and company. According to Glassdoor, the average salary in the United States is around $35,000 to $50,000 per year.
Roles and types:
There are different types of customer service delivery tech expert jobs, including technical support specialists, customer service representatives, and help desk technicians. Each role has its unique responsibilities, but all require a combination of technical knowledge and customer service skills.
Locations with the most popular jobs in the USA:
The most popular locations for customer service delivery tech expert jobs in the USA are typically major cities such as New York, San Francisco, and Washington D.C. However, with the rise of remote work, more companies are offering remote customer service delivery tech expert positions.
What are the typical tools?
The typical tools used in a customer service delivery tech expert job include a computer, phone, and various software programs. The specific programs used may vary depending on the company, but common tools include customer relationship management (CRM) software, help desk ticketing systems, and remote desktop software.
In conclusion:
A customer service delivery tech expert part-time job is an excellent opportunity for someone who enjoys helping others and has a passion for technology. This job requires a combination of technical skills and customer service experience, and the ability to work independently and remotely. With the growth of remote work, this job is becoming more accessible to people in different locations. If you have the required skills and experience, this could be an ideal job for you.