We are looking for a talented Customer Service Representative with previous professional experience in a similar role. Pay will be in accordance with abilities, experience, and company fit. The role is:
- Full-time
- Fully remote
- Not open to agencies
- Flexibly scheduled
Skills & Experience:
- Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected.
- Enthusiastic about helping people and making every customer happy.
- Superb written and verbal communications skills in English.
- Positive and team-oriented; ability to work independently as well as collaboratively within teams.
- Meticulous attention to detail, organized, and willingness to be on call.
Responsibilities:
- Act as the primary point of contact for our clients through email, live chat interactions, and sometimes over the phone.
- Devise creative solutions and offer clear guidance to our customers. Maintain excellent composure and rapport in all interactions.
- Think creatively about ways to improve and strengthen SelfDecode’s relationship with customers
- Assist customers in managing their subscriptions, solving technical issues, and finding the appropriate product solutions for their needs.
- Upsell SelfDecode’s products and services when appropriate.
- Communicate internally to resolve customer issues, identify product or development issues, and engage the proper team members to solve them.
Plusses:
- You are a health enthusiast
- Experience in sales/upselling products
- Science background
- Experience with Helpscout or other CRM platforms.