We're a small SaaS company doing big things. DepositFix helps non-profits, startups and online educators receive payments through HubSpot (
here's a short explainer video).
Our company is the exact opposite of a corporate work environment - small team (5 people), lots of flexibility and many opportunities to make an impact that matters.
This role is ideal for a tech generalist who enjoys helping others - be it via email or Zoom, pre-sale or post-sale. It's also a great opportunity to develop a broad range of skills and transition into a manager role down the line.
The salary for this position is $15-$20/hour depending on candidate experience.
Requirements:
- Native or near-native English speaker
- Excellent writing and presentation skills
- Ability to figure things out on your own
- Familiarity with CRMs and payment processors
- Availability in the US time zone (9am-5pm PST)
Very nice to have:
- Hands-on experience with HubSpot and Stripe
- Basic understanding of CSS and JavaScript
- Prior experience working remotely for a SaaS company
Responsibilities:
- Owning the sales and support experience
- Onboarding new clients and helping existing ones
- Engaging with customers through email and phone/video calls
- Replicating bugs and clearly outlining issues to our development team
- Writing help articles and documenting processes
- Running webinars and workshops
- Contributing to product planning sessions
- Working with sales, support and product analytics