Customer Success Specialist
Movatic is looking for a full-time, customer success role to become a key part of our small, but growing team.
About us:
Movatic is a rapidly growing startup that is all about making shared and on-demand mobility easy and accessible. Our platform enables users to rent bikes, scooters, and bike parking. Movatic powers 450+ systems across the world. We believe in a culture of collaboration, hard work, and work-life balance to maximize speed and productivity.
About you:
You always exceed expectations and are now looking for an opportunity that will challenge you, allow you to grow and make an impact. You are very detail oriented and love to organize things. Building relationships and understanding customer issues is something that you naturally do. You are technically minded and are the person your friends turn to explain tech to them. You feel comfortable breaking down and explaining complicated concepts. For you, working on something that is challenging and important with other smart, dedicated people is a must. A perfect role would be one in which your responsibilities would grow and expand over time.
Your qualifications:
- Highly motivated and organized, with the ability to follow up on client needs
- Excellent English writing and verbal communication skills
- Quick to learn and tech-savvy
- Excels in working independently but also in a team environment
- Apply your product knowledge to analyze and troubleshoot issues, escalating accordingly.
- Comfortable engaging with customers on any platform whether that is on a phone call, email, video, or chat.
- Excels in showcasing our product via demos
- Familiarity with customer support software (JIRA Service Management, Zendesk, or Front, etc)
- Desire to work remote on a small team
- Availability to work M-F 9am to 5pm ET with flexibility to do support check on weekends.
Your responsibilities
- Onboarding new customers and providing product demos.
- Understand our product in depth in order to deliver the best support via phone or email.
- Replicate bugs mentioned by customers and escalate to the development team.
- Improving our customer facing documentation as well as updating our internal processes around customer success.
If you are ready to be part of something special email jobs@movatic.co with the following:
- Why are you interested in Movatic and think you would be a good fit.
- A simple explanation of how to rent using the Movatic app.
- Your resume.