What is a desktop support specialist job?
A desktop support specialist job is a technical position that involves providing assistance to users of desktop computers, laptops, and other devices. This role is responsible for supporting, maintaining, and troubleshooting technical issues that may arise with computer hardware, software, and peripheral devices.
What usually do in this position?
In this position, a desktop support specialist typically provides technical assistance to users who are experiencing issues with their computer systems. They may be responsible for installing, configuring, and maintaining hardware and software, as well as troubleshooting issues related to networking, printers, and other peripherals. Additionally, they may be required to set up and manage user accounts, perform software updates and system backups, and provide training to end-users.
Top 5 skills for position
- Strong technical knowledge of desktop computing systems and software
- Excellent problem-solving and troubleshooting skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
How to become this type of specialist?
To become a desktop support specialist, you typically need a degree in computer science, information technology, or a related field. However, some employers may accept candidates with relevant experience and certifications. Additionally, it is important to stay up-to-date with the latest technology and trends in the industry, as this can help you remain competitive in the job market.
Average Salary
According to Glassdoor, the average salary for a desktop support specialist in the United States is around $48,000 per year. However, this can vary depending on factors such as location, experience, and industry.
Roles and Types
Desktop support specialists can work in a variety of industries and settings, including healthcare, finance, education, and government. Some common roles in this field include help desk technician, IT support specialist, and technical support analyst. Additionally, some desktop support specialists may specialize in specific areas, such as network support, software support, or hardware support.
Locations with the most popular jobs in USA
According to Indeed, some of the top cities for desktop support specialist jobs in the United States include New York, NY, Chicago, IL, Los Angeles, CA, Houston, TX, and Atlanta, GA. However, there are opportunities for this type of role in many other locations as well.
What are the typical tools?
Desktop support specialists typically use a variety of tools and software to perform their job duties. Some common tools may include diagnostic software, remote desktop tools, and network monitoring software. Additionally, they may use hardware tools such as soldering irons, multimeters, and cable testers to diagnose and repair hardware issues.
In Conclusion
A desktop support specialist job is a challenging and rewarding career path for those with a passion for technology and a desire to help others. With the right education, skills, and experience, you can find a fulfilling career in this field and help ensure that users have access to the technology they need to succeed.