What is an Entry Level IT Support Technician Job?
An entry-level IT support technician job is a position that requires individuals to provide technical assistance to customers or clients. This position deals with a wide range of technical issues, including hardware, software, and network-related problems. The primary role of an entry-level IT support technician is to resolve technical issues and troubleshoot problems that may arise.
What Usually Do in This Position?
As an entry-level IT support technician, you will be responsible for providing technical assistance to customers or clients. You will need to diagnose and troubleshoot technical issues, whether they are related to software, hardware, or networks. You may also need to install or configure software or hardware, update systems, and maintain documentation related to the work you have performed.
Top 5 Skills for Position
- Technical troubleshooting and problem-solving skills
- Effective communication skills
- Basic knowledge of computer hardware and software
- Customer service orientation
- Ability to work independently and in a team
How to Become This Type of Specialist?
To become an entry-level IT support technician, you will typically need to have a high school diploma or equivalent. However, many employers may prefer candidates with some post-secondary education, such as an associate's degree in computer science or information technology. You may also need to have some experience in customer service or technical support.
Average Salary
According to the Bureau of Labor Statistics, the median annual wage for computer support specialists, which includes entry-level IT support technicians, was $54,760 as of May 2020. However, salaries can vary widely depending on location, industry, and experience.
Roles and Types
Entry-level IT support technician jobs can be found in a wide range of industries, including healthcare, finance, and education. Some common roles for entry-level IT support technicians include help desk support, technical support, and desktop support.
Locations with the Most Popular Jobs in USA
The most popular locations for entry-level IT support technician jobs in the USA include major metropolitan areas such as New York City, Los Angeles, and Chicago. However, there are also many opportunities in smaller cities and rural areas.
What Are the Typical Tools?
As an entry-level IT support technician, you will typically use a wide range of tools and technologies to diagnose and troubleshoot technical issues. Some common tools include remote desktop software, diagnostic software, and various hardware components such as cables, adapters, and routers.
In Conclusion
An entry-level IT support technician job can be an excellent starting point for a career in information technology. This position requires individuals to have a strong technical background and excellent communication skills. With the right training and experience, you can advance in your career and take on more challenging roles in the IT industry.