What is a Field Technical Support Representative Job?
Field Technical Support Representative Jobs are technical positions responsible for providing support and technical advice to customers. They are usually employed by technology companies and are responsible for helping customers troubleshoot issues with products and services. The role requires a deep understanding of technology and an ability to communicate complex technical concepts in layman's terms.
As a Field Technical Support Representative, you will be responsible for providing technical support to customers in the field. This may include answering questions about products, troubleshooting issues, and providing advice and guidance on how to use technology more effectively. You will also be responsible for logging customer interactions, tracking issues, and escalating complex problems to more experienced team members.
What usually do in this position?
As a Field Technical Support Representative, you will be responsible for a range of tasks including:
- Providing technical support to customers in the field
- Troubleshooting issues with products and services
- Logging customer interactions and tracking issues
- Escalating complex problems to more experienced team members
- Providing advice and guidance on how to use technology more effectively
Top 5 Skills for Position
To succeed as a Field Technical Support Representative, you will need a range of skills including:
- Strong communication skills
- Deep technical knowledge of products and services
- Ability to troubleshoot complex technical issues
- Strong problem-solving skills
- Attention to detail and ability to log and track issues
How to Become this Type of Specialist
To become a Field Technical Support Representative, you will typically need a degree in computer science, information technology, or a related field. You may also need to gain experience in a related technical role before moving into a support position. Additionally, many technology companies offer on-the-job training for new support representatives.
Average Salary
According to Glassdoor, the average salary for a Field Technical Support Representative is around $53,000 per year. However, this can vary depending on the company, location, and level of experience.
Roles and Types
Field Technical Support Representative jobs can vary depending on the company and industry. Some common roles and types include:
- Technical Support Specialist
- Help Desk Technician
- Customer Support Representative
- IT Support Engineer
Locations with the Most Popular Jobs in USA
According to Indeed, some of the most popular locations for Field Technical Support Representative jobs in the United States include:
- New York, NY
- San Francisco, CA
- Seattle, WA
- Chicago, IL
- Atlanta, GA
What are the Typical Tools
Field Technical Support Representatives typically use a range of tools to provide support to customers. These may include:
- Remote desktop software
- Ticketing systems
- Knowledge bases
- Chat and email support tools
- Troubleshooting guides and manuals
In Conclusion
Field Technical Support Representative jobs are an important part of the technology industry. They require a deep understanding of technology and an ability to communicate complex technical concepts in layman's terms. If you are interested in pursuing a career in this field, it is important to develop strong communication skills, gain technical knowledge, and seek out training and experience in a related role. With the right skills and experience, you can succeed in this challenging and rewarding field.