What is a Front Desk Manager job?
A Front Desk Manager is a person responsible for overseeing the daily operations of the front desk reception area in hotels, resorts, and other lodging establishments. This person is responsible for supervising and training front desk staff, ensuring customer satisfaction, and managing the administrative duties of the front desk area.
What do they usually do in this position?
Front Desk Managers are responsible for managing the day-to-day operations of the front desk area. They greet guests, answer phones, and provide information about the hotel or resort. In addition, they ensure that the front desk is staffed at all times, train new employees, and manage the reservations system. Other responsibilities may include managing room assignments, handling customer complaints and concerns, and ensuring that the front desk area is clean and organized.
Top 5 skills for the position:
- Effective communication skills
- Strong leadership and management skills
- Excellent organizational skills
- Problem-solving and critical thinking skills
- Attention to detail
How to become a Front Desk Manager?
To become a Front Desk Manager, you typically need a high school diploma or equivalent, as well as several years of experience in the hospitality industry. Some employers may prefer candidates with a college degree in hospitality management or a related field. Additionally, candidates should have strong customer service skills, excellent communication skills, and the ability to work well under pressure.
Average salary:
According to the U.S. Bureau of Labor Statistics, the median annual salary for lodging managers, which includes Front Desk Managers, was $54,430 as of May 2020. However, salaries can vary depending on the size and location of the establishment, as well as the individual's level of experience and education.
Roles and types:
Front Desk Managers can work in a variety of lodging establishments, including hotels, resorts, motels, and bed and breakfasts. They may also be responsible for managing other areas of the establishment, such as housekeeping or food service. In addition, some Front Desk Managers may specialize in certain types of lodging, such as luxury resorts or budget motels.
Locations with the most popular jobs in the USA:
Front Desk Manager jobs can be found throughout the United States, with the highest concentration of jobs in popular tourist destinations such as Hawaii, Florida, and California. Major metropolitan areas such as New York, Los Angeles, and Chicago also have a high demand for Front Desk Managers.
What are the typical tools?
Front Desk Managers typically use a variety of tools to manage the front desk area, including computer software for managing reservations and customer information, telephones, and other office equipment. They may also use social media and other marketing tools to promote the establishment and attract new customers.
In conclusion:
A Front Desk Manager is a vital member of the hospitality industry, responsible for managing the front desk area of hotels and resorts. To become a successful Front Desk Manager, candidates should have strong communication and leadership skills, attention to detail, and the ability to work well under pressure. With the right skills and experience, Front Desk Managers can enjoy a rewarding and lucrative career in the hospitality industry.