WHAT IS A FRONT DESK SUMMER JOB
A front desk summer job is a temporary position typically held by individuals during the summer months. It involves working at the front desk or reception area of a hotel, resort, or other hospitality establishment. This role requires providing excellent customer service, managing guest inquiries and requests, and ensuring the smooth operation of the front desk area.
WHAT DO PEOPLE USUALLY DO IN THIS POSITION
In a front desk summer job, individuals are responsible for a variety of tasks to ensure the satisfaction of guests and the efficient running of the establishment. Some common duties include:
1. Greeting and welcoming guests: Front desk staff are often the first point of contact for guests, so they must provide a warm and friendly welcome.
2. Managing check-ins and check-outs: They handle the registration process for arriving guests, including verifying identification, collecting payment, and providing room keys. Similarly, they assist guests with check-out procedures.
3. Handling guest inquiries and requests: Front desk staff answer questions, provide information about the hotel or resort, and assist with special requests such as booking reservations, arranging transportation, or recommending local attractions.
4. Managing reservations: They use computer systems to process and manage room reservations, ensuring accuracy and efficiency.
5. Assisting with administrative tasks: This may include answering phone calls, distributing mail, organizing paperwork, and maintaining a tidy front desk area.
TOP 5 SKILLS FOR THIS POSITION
To excel in a front desk summer job, individuals should possess the following skills:
1. Excellent communication skills: Effective verbal and written communication is crucial for interacting with guests and colleagues. Clear and concise communication helps in understanding and meeting guest needs.
2. Customer service orientation: A strong focus on providing exceptional customer service is essential. Being friendly, empathetic, and attentive to guest needs can enhance their experience and satisfaction.
3. Organizational skills: Front desk staff must be well-organized to manage multiple tasks simultaneously, such as handling check-ins, answering inquiries, and managing reservations. Being able to prioritize and multitask efficiently is key.
4. Problem-solving abilities: Guests may encounter issues or have special requests, and front desk staff should be adept at finding solutions and resolving problems promptly and effectively.
5. Attention to detail: Accuracy is crucial when handling guest information, processing payments, and managing reservations. Paying attention to detail helps avoid errors and ensures a smooth operation.
HOW TO BECOME A FRONT DESK SPECIALIST
To become a front desk specialist, consider the following steps:
1. Obtain relevant education or training: While a high school diploma is typically the minimum requirement, completing a certificate or diploma program in hospitality or hotel management can provide a competitive edge. These programs cover topics such as customer service, front desk operations, and communication skills.
2. Gain customer service experience: Prior experience in a customer service role, such as working in retail or food service, can demonstrate your ability to interact with customers and handle inquiries effectively.
3. Develop relevant skills: Focus on improving your communication, organizational, and problem-solving skills. This can be done through practice, taking relevant courses, or participating in workshops.
4. Familiarize yourself with hotel software: Many hotels use specific computer software for managing reservations and guest information. Familiarize yourself with these systems to enhance your chances of securing a front desk position.
5. Apply for front desk positions: Look for job openings at hotels, resorts, and other hospitality establishments. Tailor your resume to highlight your relevant skills and experiences. During interviews, emphasize your customer service abilities and your willingness to go above and beyond for guests.
AVERAGE SALARY
The average salary for front desk specialists can vary depending on factors such as location, experience, and the type of establishment. According to the Bureau of Labor Statistics, the median annual wage for hotel, motel, and resort desk clerks was $25,380 in May 2020. However, it's important to note that this figure can fluctuate significantly based on individual circumstances.
ROLES AND TYPES
Front desk summer jobs exist in various types of establishments within the hospitality industry. Some common roles and types include:
1. Hotel front desk clerk: This is the most common type of front desk position, where individuals handle guest check-ins, check-outs, and inquiries at hotels of all sizes.
2. Resort front desk agent: In resorts, front desk agents often have additional responsibilities such as arranging activities, coordinating with other departments, and providing information about the resort's amenities.
3. Hostel receptionist: Hostels typically have smaller front desk areas, and receptionists are responsible for welcoming guests, managing reservations, and providing information about the hostel and its services.
4. Spa receptionist: In spas, receptionists greet clients, manage appointments, and handle payments. They may also provide information about spa services and products.
5. Campground front desk attendant: Campgrounds often have a front desk or registration area where attendants check-in campers, manage reservations, and provide information about the facilities and nearby attractions.
LOCATIONS WITH THE MOST POPULAR JOBS IN THE USA
Front desk summer jobs can be found throughout the United States, but some locations are more popular than others. The following cities are known for their hospitality industry and offer numerous opportunities:
1. New York City, New York
2. Las Vegas, Nevada
3. Orlando, Florida
4. Los Angeles, California
5. Chicago, Illinois
These cities attract a large number of tourists and have a high demand for front desk staff in hotels, resorts, and other hospitality establishments.
WHAT ARE THE TYPICAL TOOLS
Front desk specialists utilize various tools and technologies to perform their duties effectively. Some typical tools include:
1. Computer systems: Front desk staff use computer software to manage reservations, check guests in and out, and access guest information.
2. Telephone systems: They use telephone systems to answer guest inquiries, make and receive calls, and transfer calls to the appropriate departments.
3. Point of Sale (POS) systems: In establishments with on-site amenities such as restaurants or gift shops, front desk staff may use POS systems to process payments.
4. Key card systems: Many hotels and resorts use key card systems for guest room access. Front desk staff program and distribute these key cards to guests.
5. Office equipment: This may include printers, scanners, and fax machines for handling paperwork and administrative tasks.
IN CONCLUSION
A front desk summer job is a temporary position that involves providing excellent customer service, managing guest inquiries, and ensuring the smooth operation of the front desk area. To succeed in this role, individuals should have strong communication, customer service, organizational, problem-solving, and attention to detail skills. By gaining relevant education or training, developing the necessary skills, and applying for front desk positions, one can embark on a rewarding career in the hospitality industry.