What is a Help Desk Technical Support Job?
A help desk technical support job involves providing technical assistance to customers who are experiencing issues with their electronic devices or software. This job requires extensive knowledge of computer hardware and software, as well as excellent communication skills to effectively troubleshoot problems and provide solutions. Help desk technical support jobs may be found in a variety of industries, including technology, healthcare, and finance.
What Usually is Done in This Position?
Help desk technical support professionals are responsible for responding to customer inquiries and resolving technical issues via phone, email, or live chat. They may need to walk customers through complex technical processes or provide remote assistance to troubleshoot software or hardware issues. Additionally, help desk technical support professionals may be responsible for documenting customer issues and providing feedback to improve products or services.
Top 5 Skills for the Position
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Extensive knowledge of computer hardware and software
- Familiarity with help desk software and ticketing systems
- Ability to multitask and work well under pressure
How to Become a Help Desk Technical Support Specialist
To become a help desk technical support specialist, one typically needs a degree in computer science or a related field. However, some employers may accept candidates with equivalent work experience or technical certifications. It is also important to have strong communication and problem-solving skills, as well as the ability to work well under pressure.
Average Salary
The average salary for a help desk technical support specialist varies depending on location, industry, and level of experience. According to Glassdoor, the national average salary for a help desk technical support specialist is $45,000 per year.
Roles and Types
Help desk technical support jobs can be found in a variety of industries, including technology, healthcare, finance, and more. Some common roles in this field include technical support specialist, help desk analyst, and customer support representative. Additionally, some companies may offer remote or freelance positions for help desk technical support professionals.
Locations with the Most Popular Jobs in the USA
Help desk technical support jobs are in high demand, particularly in technology hubs such as San Francisco, New York City, and Seattle. However, these jobs can be found in a variety of locations throughout the USA, including smaller cities and rural areas.
What are the Typical Tools Used?
Help desk technical support professionals typically use a variety of tools to assist customers and troubleshoot technical issues. Some common tools include help desk software, ticketing systems, remote access software, and diagnostic tools. Additionally, some companies may provide specific software or hardware for their employees to use.
In Conclusion
Overall, a help desk technical support job can be a rewarding and challenging career path for those interested in technology and problem-solving. With the right skills and experience, individuals in this field can make a significant impact on the success of their company and the satisfaction of their customers.