What is a Help Desk Technician (IT Support Level II) Job?
A Help Desk Technician (IT Support Level II) job is a technical support position that involves providing assistance to end-users of computer hardware and software products. This job requires the technician to be knowledgeable about computer systems, networks, and software applications. They are responsible for resolving technical issues, troubleshooting problems, and providing general IT support to users.
What Usually Do in This Position?
In this position, a Help Desk Technician (IT Support Level II) is responsible for providing technical support to end-users. They receive calls from users who are experiencing issues with their computer systems and software applications. They provide troubleshooting, problem-solving, and technical support to resolve the issues. They also install, configure, and maintain computer hardware and software systems, and ensure that systems are up to date with the latest software updates and patches.
Top 5 Skills for Position
- Excellent problem-solving skills
- Strong understanding of computer systems and networks
- Good communication skills
- Ability to work under pressure and meet deadlines
- Excellent customer service skills
How to Become This Type of Specialist
To become a Help Desk Technician (IT Support Level II), you typically need to have a degree in computer science or a related field. You should also have experience working in a technical support role. Additional training and certifications in specific computer systems, networks, and software applications may also be required.
Average Salary
The average salary for a Help Desk Technician (IT Support Level II) varies depending on the location and experience of the individual. According to Glassdoor, the average salary in the United States is around $45,000 per year.
Roles and Types
There are several different types of Help Desk Technician (IT Support Level II) jobs, including desktop support, network support, and application support. Desktop support involves providing technical support for end-users of computer hardware and software. Network support involves providing technical support for computer networks and related hardware. Application support involves providing technical support for software applications.
Locations with the Most Popular Jobs in USA
The most popular locations for Help Desk Technician (IT Support Level II) jobs in the United States are typically large metropolitan areas, such as New York City, Los Angeles, and Chicago. However, there are also opportunities in smaller cities and rural areas.
What Are the Typical Tools
Help Desk Technicians (IT Support Level II) typically use a variety of tools to provide technical support. These may include remote access software, help desk software, diagnostic tools, and software for system maintenance and updates.
In Conclusion
A Help Desk Technician (IT Support Level II) job is an important role in the field of information technology. It requires a strong understanding of computer systems and networks, as well as excellent problem-solving and communication skills. With the right education, training, and experience, individuals can pursue a rewarding career in this field.