WHAT IS AN hotel per diem job?
An hotel per diem job refers to a type of employment where individuals are hired on a daily basis to work in hotels. These jobs are usually temporary and offer flexibility in terms of working hours and duration. Hotel per diem jobs are commonly found in the hospitality industry and can include various roles such as front desk agents, housekeepers, servers, concierge, and more. These positions are often filled by individuals looking for part-time work, students, or those who prefer short-term employment.
WHAT USUALLY DO IN THIS POSITION?
In an hotel per diem job, the responsibilities can vary depending on the specific role. Here are some common tasks associated with different positions:
1. Front Desk Agents: They are responsible for checking guests in and out, managing reservations, providing information about the hotel and its services, handling inquiries and complaints, and ensuring a smooth and pleasant experience for guests.
2. Housekeepers: They are responsible for cleaning and maintaining guest rooms, restocking supplies, changing linens, vacuuming, dusting, and ensuring rooms are tidy and presentable for incoming guests.
3. Servers: They work in hotel restaurants or banquet halls, taking orders, serving food and beverages, setting up and clearing tables, and providing excellent customer service to ensure a positive dining experience.
4. Concierge: They assist guests with various requests such as booking reservations, arranging transportation, providing information about local attractions and events, and ensuring guests have a memorable stay.
5. Maintenance Workers: They are responsible for repairing and maintaining the hotel's facilities, including plumbing, electrical systems, HVAC systems, painting, and general upkeep to ensure a safe and comfortable environment for guests.
TOP 5 SKILLS FOR POSITION
- 1. Customer Service: Excellent customer service skills are essential for hotel per diem jobs as they involve interacting with guests and ensuring their needs are met.
- 2. Communication: Effective communication skills are necessary to convey information clearly to guests, coworkers, and management.
- 3. Attention to Detail: Attention to detail is crucial in roles such as housekeeping and front desk agents to ensure cleanliness, accuracy in reservations, and providing accurate information to guests.
- 4. Time Management: Managing time efficiently is important in hotel per diem jobs to ensure tasks are completed within deadlines and to effectively handle multiple responsibilities.
- 5. Adaptability: Hotel per diem jobs often require individuals to adapt to changing circumstances, such as handling guest complaints or adjusting work schedules based on hotel needs.
HOW TO BECOME THIS TYPE OF SPECIALIST
To become a specialist in hotel per diem jobs, there are several steps you can take:
1. Education and Training: While formal education may not be required for all hotel per diem jobs, having a high school diploma or equivalent can increase your chances of getting hired. Additionally, specific roles like front desk agents or concierge may require additional training or certifications in hospitality management.
2. Gain Experience: Prior experience in the hospitality industry or related customer service roles can be beneficial when applying for hotel per diem jobs. It demonstrates your ability to work in a fast-paced environment and handle guest interactions effectively.
3. Develop Relevant Skills: Focus on developing the skills mentioned earlier, such as customer service, communication, attention to detail, time management, and adaptability. This can be done through on-the-job training, online courses, or workshops.
4. Network: Building a network within the hospitality industry can open up opportunities for hotel per diem jobs. Attend industry events, join professional associations, and connect with professionals already working in the field.
5. Apply and Interview: Look for hotel per diem job openings through online job boards, hotel websites, or staffing agencies. Tailor your resume to highlight relevant skills and experiences. Prepare for interviews by researching the hotel, practicing common interview questions, and showcasing your enthusiasm for the hospitality industry.
AVERAGE SALARY
The average salary for hotel per diem jobs can vary depending on the specific role, location, and experience level. Here are some average salary ranges for common hotel per diem positions:
1. Front Desk Agents: $23,000 - $35,000 per year
2. Housekeepers: $20,000 - $28,000 per year
3. Servers: $18,000 - $30,000 per year (including tips)
4. Concierge: $25,000 - $40,000 per year
5. Maintenance Workers: $25,000 - $40,000 per year
It's important to note that these figures are approximate and can vary significantly based on factors such as the size and reputation of the hotel, location, and individual negotiation skills.
ROLES AND TYPES
Hotel per diem jobs encompass a wide range of roles and types within the hospitality industry. Some common roles include front desk agents, housekeepers, servers, concierge, maintenance workers, bartenders, event coordinators, and more. These positions can be found in various types of hotels, including luxury resorts, boutique hotels, budget hotels, and extended-stay hotels.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
Hotel per diem jobs are available throughout the United States, but certain locations are known for having a higher demand for these positions. Some of the most popular cities for hotel per diem jobs in the USA include:
1. New York City, New York
2. Las Vegas, Nevada
3. Orlando, Florida
4. Los Angeles, California
5. Chicago, Illinois
6. Miami, Florida
7. San Francisco, California
8. Atlanta, Georgia
9. Boston, Massachusetts
10. Washington, D.C.
These cities attract a large number of tourists and have a thriving hospitality industry, resulting in a higher demand for hotel per diem jobs.
WHAT ARE THE TYPICAL TOOLS?
In hotel per diem jobs, there are various tools and technologies that professionals commonly use to perform their tasks efficiently. Some typical tools include:
1. Property Management Systems (PMS): These software systems are used by front desk agents to manage guest reservations, check-ins, check-outs, and room assignments.
2. Housekeeping Software: Housekeepers may use software or mobile apps to track room cleaning schedules, update the status of rooms, and communicate with other team members.
3. Point of Sale (POS) Systems: Servers and bartenders use POS systems to take orders, process payments, and generate receipts.
4. Communication Devices: Walkie-talkies or mobile devices are often used by hotel staff to communicate with each other and coordinate tasks.
5. Cleaning Equipment: Housekeepers utilize various cleaning tools such as vacuum cleaners, mops, dusters, and cleaning solutions to maintain cleanliness in guest rooms and common areas.
6. Customer Relationship Management (CRM) Systems: These systems are used by concierge and front desk agents to store guest preferences, track requests, and provide personalized service.
IN CONCLUSION
Hotel per diem jobs offer flexible and temporary employment opportunities in the hospitality industry. Whether you are looking for part-time work, want to gain experience, or prefer short-term positions, these jobs can provide a range of roles to choose from. By developing the necessary skills, gaining relevant experience, and networking within the industry, you can embark on a successful career in hotel per diem jobs. The average salary varies depending on the role and location, and popular cities in the USA for these jobs include New York City, Las Vegas, and Orlando. Utilizing tools such as property management systems, housekeeping software, and communication devices can help professionals in these roles perform their tasks efficiently and provide excellent service to guests.