What is an Information Technology Help Desk Coordinator Job?
An Information Technology Help Desk Coordinator is a specialist who provides technical support to end-users. They are responsible for resolving technical problems related to hardware, software, and network connectivity. They work in an office environment and are often the first point of contact for users who encounter technical issues.
What usually do in this position?
An Information Technology Help Desk Coordinator's primary responsibility is to troubleshoot and resolve technical issues. They provide technical support to end-users through phone, email, or remote desktop software. They must be able to diagnose and resolve hardware, software, and network connectivity issues. In addition, they are responsible for maintaining a database of all technical issues and their resolution.
Top 5 Skills for Position
- Excellent problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Good knowledge of computer hardware, software, and network systems
- Excellent time management and organizational skills
How to Become This Type of Specialist?
To become an Information Technology Help Desk Coordinator, you typically need a bachelor's degree in computer science or a related field. However, some companies may accept an associate degree or a certification in a relevant field. In addition, you must have some experience in technical support or customer service. You can also improve your chances of getting hired by obtaining certifications such as CompTIA A+, Network+, or Security+.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for computer support specialists, which includes Information Technology Help Desk Coordinators, is $54,760. However, the salary can vary depending on factors such as experience, location, and industry.
Roles and Types
There are various roles and types of Information Technology Help Desk Coordinator jobs. Some companies may hire Help Desk Coordinators as part of their IT department, while others may outsource their technical support to third-party vendors. Some of the common roles and types of Help Desk Coordinator jobs include:
- Technical Support Specialist
- Help Desk Technician
- Desktop Support Analyst
- Network Support Engineer
Locations with the Most Popular Jobs in USA
The demand for Information Technology Help Desk Coordinators is high in the United States. Some of the top locations with the most popular jobs in this field include:
- California
- Texas
- Florida
- New York
- Pennsylvania
What Are the Typical Tools?
Information Technology Help Desk Coordinators use various tools to diagnose and resolve technical issues. Some of the typical tools include:
- Remote Desktop Software
- Ticketing Systems
- Diagnostic Software
- Antivirus and Malware Protection Software
- Network Monitoring Tools
In Conclusion
Information Technology Help Desk Coordinator jobs are in high demand, and the field is expected to grow in the coming years. To become a Help Desk Coordinator, you need a combination of technical and interpersonal skills. Obtaining relevant certifications and gaining experience in technical support or customer service can improve your chances of getting hired. The salary for this position varies depending on factors such as experience, location, and industry.