What Is An Information Technology Help Desk Technician Job?
An information technology help desk technician job is a position that involves providing technical support to users who are experiencing issues with software, hardware, or other types of technology. This position requires a strong understanding of computer systems and the ability to troubleshoot problems effectively.
What Do Professionals in This Position Typically Do?
Professionals in this position typically provide support to users who are experiencing technical issues. This may involve answering phone calls, responding to emails, or providing support through a chat system. They may also be responsible for diagnosing and resolving technical problems, installing and configuring software, and maintaining computer systems.
Top 5 Skills for This Position
- Strong Technical Knowledge
- Effective Communication Skills
- Problem-Solving Ability
- Attention to Detail
- Ability to Work Under Pressure
How to Become a Specialist in This Field
To become a specialist in this field, it is important to have a strong foundation in computer systems and technology. Many professionals in this field have a degree in computer science or a related field. Some employers may also require certification in specific technologies or software programs.
Average Salary for This Position
According to the Bureau of Labor Statistics, the median annual salary for computer support specialists, which includes information technology help desk technicians, is $54,760 as of May 2020.
Roles and Types of Information Technology Help Desk Technician Jobs
There are various roles and types of information technology help desk technician jobs, including:
- Level 1 Help Desk Technician
- Level 2 Help Desk Technician
- Desktop Support Technician
- Systems Administrator
- Network Administrator
Locations with the Most Popular Jobs in the USA
According to a report by CompTIA, the states with the highest concentration of information technology jobs include California, Texas, Florida, New York, and Virginia.
What Are the Typical Tools for This Position?
Professionals in this field typically use a variety of tools to provide technical support, including remote desktop software, ticketing systems, and diagnostic software. They may also use hardware tools such as screwdrivers, cable testers, and multimeters.
In Conclusion
An information technology help desk technician job is a rewarding career for those with a passion for technology and a desire to help others. With the right skills and qualifications, professionals in this field can enjoy a challenging and lucrative career with numerous opportunities for growth and advancement.