What is an Information Technology Service Desk Manager Job?
An Information Technology Service Desk Manager is responsible for overseeing a team that provides technical support to end-users. They ensure that users have access to the technology resources they need to do their jobs effectively. This job involves managing a team, developing and implementing policies and procedures, and ensuring that all requests for assistance are handled in a timely and efficient manner.
What do Information Technology Service Desk Managers usually do in this position?
The primary responsibility of an Information Technology Service Desk Manager is to oversee the operations of their team. This includes managing staff, setting goals and objectives, and ensuring that all team members are working together effectively. They are responsible for developing and implementing policies and procedures, as well as ensuring that all requests for assistance are handled in a timely and efficient manner.
In addition to managing the team, an Information Technology Service Desk Manager is also responsible for developing and maintaining relationships with other IT teams and departments. This involves coordinating with other IT departments to ensure that all technology resources are being used effectively.
Top 5 Skills for the Position
- Leadership and Management Skills
- Technical Expertise
- Customer Service Skills
- Communication Skills
- Problem-Solving Skills
How to Become This Type of Specialist
To become an Information Technology Service Desk Manager, you typically need a bachelor's degree in computer science or a related field. You also need several years of experience working in IT support or a related field.
In addition to education and experience, you also need to have strong leadership and management skills. This includes the ability to manage a team, set goals and objectives, and motivate team members to work together effectively.
Average Salary
According to Glassdoor, the average salary for an Information Technology Service Desk Manager in the United States is $86,000 per year. This can vary depending on factors such as location, experience, and job responsibilities.
Roles and Types
There are several roles and types of Information Technology Service Desk Managers, including:
- Service Desk Manager
- IT Help Desk Manager
- Technical Support Manager
- IT Operations Manager
Each of these roles has specific job responsibilities and requirements, but they all involve managing a team that provides technical support to end-users.
Locations with the Most Popular Jobs in the USA
According to Indeed, the top five cities in the United States with the most job openings for Information Technology Service Desk Managers are:
- New York, NY
- Chicago, IL
- Los Angeles, CA
- Atlanta, GA
- Washington, DC
What are the Typical Tools
Information Technology Service Desk Managers use a variety of tools to manage their teams and provide technical support to end-users. These tools include:
- IT Service Management (ITSM) software
- Remote desktop software
- Helpdesk ticketing software
- Collaboration tools (such as Slack or Microsoft Teams)
- Network monitoring tools
In Conclusion
An Information Technology Service Desk Manager is a critical role in any organization that relies on technology to do business. This job requires a combination of technical expertise, leadership and management skills, and strong communication and problem-solving skills. If you are interested in pursuing a career in this field, it's important to gain the education and experience necessary to succeed, as well as to be familiar with the tools and technologies used in the industry.