What is an IT Deskside Support Technician Job?
IT deskside support technician jobs are positions within an organization that require individuals to provide technical assistance to employees or clients in person. This type of job is considered to be an entry-level IT position where individuals provide support and assistance to users who need help with their computer hardware, software, and networking issues. Deskside technicians are responsible for providing immediate assistance to users who are having technical difficulties, and for resolving issues in a timely and efficient manner.
What Usually Do in This Position?
IT deskside support technicians are responsible for a variety of tasks, including troubleshooting and resolving hardware and software issues, setting up and configuring new computers and peripherals, performing routine maintenance on computer systems, and providing technical support to users. They must also maintain accurate records of their work, including hardware and software inventory, and ensure that all equipment is properly maintained and updated.
Top 5 Skills for Position
- Strong technical skills and knowledge of computer hardware, software, and networking
- Excellent communication and interpersonal skills
- Problem-solving and troubleshooting skills
- Ability to work independently and in a team environment
- Organizational and time management skills
How to Become This Type of Specialist
To become an IT deskside support technician, individuals typically need a degree in computer science or a related field, or equivalent work experience. They must also possess strong technical skills and knowledge of computer hardware, software, and networking. In addition, having excellent communication and interpersonal skills is essential for success in this field. Individuals can also earn certifications in specific areas of IT, which can enhance their knowledge and skills and make them more attractive to employers.
Average Salary
The average salary for an IT deskside support technician is around $50,000 per year. However, salaries can vary depending on a variety of factors, including location, experience, and industry.
Roles and Types
IT deskside support technicians can work in a variety of industries, including healthcare, finance, and technology. They can also work in different roles, such as entry-level support technicians, senior support technicians, or team leaders. Some IT deskside support technicians also specialize in specific areas of IT, such as networking or security.
Locations with the Most Popular Jobs in USA
Some of the locations with the most popular IT deskside support technician jobs in the USA include New York City, Los Angeles, Chicago, Houston, and Atlanta. However, there are opportunities for these types of jobs in many other cities and regions throughout the country.
What Are the Typical Tools
IT deskside support technicians typically use a variety of tools and software to perform their job duties, including diagnostic software, remote access tools, and inventory management software. They also use a range of hardware tools, such as screwdrivers, pliers, and cable testers, to perform repairs and upgrades on computer systems.
In Conclusion
IT deskside support technician jobs are entry-level positions that require individuals to provide technical assistance to employees or clients in person. To succeed in this field, individuals must possess strong technical skills and knowledge of computer hardware, software, and networking, as well as excellent communication and interpersonal skills. There are opportunities for these types of jobs in many different industries and regions throughout the USA, and individuals can enhance their knowledge and skills by earning certifications in specific areas of IT.