What is an IT field support technician job?
If you are someone who loves technology and is passionate about helping people, then IT field support technician jobs might be the perfect fit for you. The role of an IT field support technician is to provide technical support and assistance to computer users who are experiencing problems with their hardware, software, and other technological tools. These professionals are trained to troubleshoot, diagnose, and resolve technical issues that arise in a variety of settings, including offices, schools, hospitals, and other organizations.
What usually do in this position?
The responsibilities of an IT field support technician can vary depending on the company or organization they work for, but some common tasks include setting up and configuring computer systems, installing software and hardware, providing technical support to end-users, troubleshooting and resolving technical problems, and performing routine maintenance and upgrades to computer systems. They may also be responsible for managing the network infrastructure, monitoring system performance, and ensuring data security.
Top 5 skills for the position
To be successful in an IT field support technician job, you will need to have a combination of technical and interpersonal skills. Here are the top 5 skills that employers look for when hiring for this position:
- Strong problem-solving skills
- Excellent communication skills
- Technical knowledge and expertise
- Customer service skills
- Ability to work independently and as part of a team
How to become this type of specialist
To become an IT field support technician, you will typically need to have a high school diploma or equivalent, as well as some post-secondary education in computer science or a related field. Many employers also require candidates to have relevant work experience or industry certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA).
In addition to formal education and certifications, it is also important to have hands-on experience with computer systems, software, and hardware. This can be gained through internships, volunteer work, or personal projects. Staying up to date with the latest trends and developments in the industry can also help you stand out in the job market.
Average salary
According to the Bureau of Labor Statistics, the median annual wage for computer support specialists, which includes IT field support technicians, was $54,760 as of May 2020. However, salaries can vary depending on factors such as experience, location, and industry.
Roles and types
IT field support technician jobs can be found in a variety of industries and settings, including healthcare, education, finance, and government. Some common job titles in this field include helpdesk technician, technical support specialist, and desktop support technician.
In addition to traditional IT field support roles, there are also opportunities to specialize in specific areas such as cybersecurity, network administration, or cloud computing. These roles may require additional training or certifications, but can offer higher salaries and more opportunities for career advancement.
Locations with the most popular jobs in USA
IT field support technician jobs can be found in virtually every state in the US, but some locations tend to have more opportunities than others. According to a recent report by CompTIA, the top states for tech employment are California, Texas, New York, Florida, and Virginia.
Within these states, there are also specific cities and regions that are known for their tech industries. Some of the top tech hubs in the US include Silicon Valley, Seattle, Boston, and Austin.
What are the typical tools
IT field support technicians use a variety of tools and software to perform their job duties. Some common tools include:
- Remote access software
- Diagnostic tools
- Network monitoring software
- Anti-virus software
- Helpdesk ticketing systems
In addition to these tools, IT field support technicians may also use specialized hardware such as laptops, tablets, and smartphones to perform their job duties.
In conclusion
IT field support technician jobs can be a great fit for individuals who are passionate about technology and enjoy helping others. With the right combination of technical and interpersonal skills, as well as relevant education and experience, you can build a successful career in this field. Whether you are just starting out or looking to advance your career, there are plenty of opportunities available in this exciting and dynamic industry.