What is an IT specialist and technical account manager job?
The IT industry is booming, and with it, the demand for IT specialists and technical account managers is on the rise. These are two job positions that are closely related but have different responsibilities. An IT specialist is an expert in a specific area of technology, such as network administration, cybersecurity, or software development. In contrast, a technical account manager is responsible for managing the relationship between the company and its clients. They work closely with clients to ensure that they are satisfied with the services provided by the company.
What usually do in this position?
As an IT specialist, your primary responsibility is to ensure that the technology infrastructure of the company runs smoothly. You may work on projects related to network administration, cybersecurity, or software development. You will be responsible for identifying and resolving technical issues that may arise.
As a technical account manager, you will be responsible for managing the relationship between the company and its clients. You will work closely with clients to understand their needs and ensure that they are satisfied with the services provided by the company. You will also be responsible for identifying new business opportunities and working with the sales team to close deals.
Top 5 skills for the position
- Strong technical skills: As an IT specialist or technical account manager, you must have a strong technical background and be knowledgeable about the latest trends in technology.
- Communication skills: You must be able to communicate effectively with clients, colleagues, and other stakeholders.
- Problem-solving skills: You will be responsible for identifying and resolving technical issues that may arise, so you must have excellent problem-solving skills.
- Time management skills: You will be working on multiple projects simultaneously, so you must be able to manage your time effectively.
- Sales skills: If you are a technical account manager, you must have strong sales skills to identify new business opportunities and close deals.
How to become this type of specialist?
To become an IT specialist or technical account manager, you must have a degree in computer science or a related field. You may also need to obtain certifications in specific areas of technology, such as network administration or cybersecurity. Additionally, you must have several years of experience working in the IT industry.
Average salary
The average salary for an IT specialist or technical account manager varies depending on their level of experience and the location of the job. According to Glassdoor, the average salary for an IT specialist in the United States is $76,526 per year. The average salary for a technical account manager is $92,326 per year.
Roles and types
There are several types of IT specialists, including network administrators, cybersecurity specialists, and software developers. Technical account managers may work in a variety of industries, including technology, healthcare, and finance. They may also specialize in specific areas, such as customer service or sales.
Locations with the most popular jobs in the USA
The IT industry is booming in the United States, and there are many job opportunities for IT specialists and technical account managers. The most popular locations for these jobs include San Francisco, New York, Seattle, Chicago, and Boston.
What are the typical tools?
IT specialists and technical account managers use a variety of tools to perform their jobs, including:
- Network monitoring tools: These tools are used to monitor the performance of the company's network.
- Cybersecurity tools: These tools are used to identify and prevent cyber threats.
- Software development tools: These tools are used to develop and maintain software applications.
- Customer relationship management (CRM) software: This software is used by technical account managers to manage relationships with clients.
In conclusion
The IT industry is growing rapidly, and there are many job opportunities for IT specialists and technical account managers. These job positions require a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously. If you are interested in pursuing a career in the IT industry, consider becoming an IT specialist or technical account manager.