What is a Major Incident Manager Job?
A Major Incident Manager is a professional responsible for managing and coordinating the response to a major incident. Major incidents can range from natural disasters to cyberattacks, and the role of the Major Incident Manager is to ensure that all necessary resources, both internal and external, are effectively deployed to mitigate the impact of the incident on the organization. The Major Incident Manager is also responsible for ensuring that all stakeholders are kept informed throughout the incident and that all necessary steps are taken to resolve the incident as quickly as possible.
What Usually Do in This Position?
The Major Incident Manager is responsible for a wide range of activities, including:
- Leading and coordinating the response to major incidents
- Ensuring that all necessary resources are effectively deployed
- Communicating with all stakeholders, including senior management, customers, and external agencies
- Ensuring that all necessary steps are taken to minimize the impact of the incident
- Conducting post-incident reviews to identify areas for improvement
Top 5 Skills for Position
To be successful in a Major Incident Manager job, you will need the following skills:
- Strong leadership and communication skills
- Experience in incident management and response
- Analytical and problem-solving skills
- Ability to work under pressure and make quick decisions
- Knowledge of ITIL and other incident management frameworks
How to Become This Type of Specialist
To become a Major Incident Manager, you will typically need a bachelor's or master's degree in a related field, such as computer science or information technology. You will also need several years of experience in incident management and response, as well as experience in a leadership role. Professional certifications, such as ITIL or PMP, can also be beneficial.
Average Salary
The average salary for a Major Incident Manager in the United States is around $100,000 per year. However, salaries can vary widely depending on factors such as location, industry, and level of experience.
Roles and Types
There are a variety of roles and types of Major Incident Manager jobs, including:
- IT Major Incident Manager
- Cybersecurity Major Incident Manager
- Emergency Management Major Incident Manager
- Disaster Recovery Major Incident Manager
Each of these roles has a specific focus, but all require strong leadership and coordination skills.
Locations with the Most Popular Jobs in USA
Major Incident Manager jobs are in high demand across the United States, but some locations have more opportunities than others. Some of the top locations for Major Incident Manager jobs include:
- San Francisco, CA
- New York, NY
- Washington, DC
- Chicago, IL
- Boston, MA
What are the Typical Tools
The Major Incident Manager will typically use a variety of tools to manage and coordinate the response to a major incident. Some of the most common tools include:
- Incident management software
- Communication tools, such as email and instant messaging
- Project management software
- Cybersecurity tools, such as firewalls and intrusion detection systems
- Emergency notification systems
In Conclusion
Major Incident Manager jobs are critical roles that require strong leadership, coordination, and communication skills. If you are interested in pursuing a career in this field, it is important to gain experience in incident management and response, as well as to develop a strong understanding of incident management frameworks such as ITIL. With the right skills and experience, you can build a rewarding career as a Major Incident Manager.