What is a Manager on Duty Job?
Manager on Duty (MOD) is a critical position in the hospitality industry, including hotels, resorts, and casinos. An MOD is responsible for overseeing the day-to-day operations in a specific department or an entire property in the absence of the General Manager. This position requires individuals with excellent communication skills, leadership qualities, and the ability to multitask in a fast-paced environment.
What usually do in this position?
The MOD is responsible for ensuring that the property operates efficiently, effectively, and within budgetary constraints. They supervise staff, coordinate with other departments, and address customer concerns and complaints. They are also responsible for ensuring a safe and secure environment for both employees and guests. Additionally, they may be responsible for handling financial transactions, monitoring inventory, and ensuring compliance with local and federal regulations.
Top 5 Skills for Position
- Leadership: The MOD must be able to lead and motivate a team of employees to provide excellent service to guests.
- Communication: The ability to communicate effectively with guests, staff, and other departments is crucial for success in this position.
- Problem Solving: The MOD must be able to identify and resolve issues quickly and effectively.
- Time Management: The ability to manage multiple tasks and priorities simultaneously is essential in this position.
- Attention to Detail: The MOD must have excellent attention to detail to ensure that all aspects of the property are running smoothly.
How to Become a Manager on Duty
To become a Manager on Duty, candidates typically need a minimum of a high school diploma or equivalent, although a bachelor's degree in hospitality management or a related field is preferred. Some employers may require previous experience in the hospitality industry, while others may offer on-the-job training. Candidates need to possess excellent communication, leadership, and problem-solving skills to succeed in this position.
Average Salary
According to Glassdoor, the average salary for a Manager on Duty in the United States is $45,000 per year. However, this can vary depending on the industry, location, and level of experience.
Roles and Types
The role of a Manager on Duty may vary depending on the industry and the property size. For example, in a small hotel, the MOD may oversee all departments, while in a larger property, they may be responsible for a specific department such as front office, housekeeping, or food and beverage. Other titles for this position may include Assistant Manager, Shift Manager, or Duty Manager.
Locations with the Most Popular Jobs in the USA
Manager on Duty positions are available in various industries throughout the United States. According to Glassdoor, some of the top cities for MOD jobs include New York, Los Angeles, Chicago, San Francisco, and Las Vegas. However, these positions can be found in almost any town or city with a hospitality industry.
What are the Typical Tools?
The MOD position requires the use of various tools and software to perform their daily tasks. Some of the typical tools include computer software for managing reservations and financial transactions, radios for communication with staff, and security cameras to monitor the property. They may also use handheld devices such as tablets or smartphones to access information or communicate with other departments.
In Conclusion
Being a Manager on Duty is an exciting and challenging position that requires individuals with excellent communication, leadership, and problem-solving skills. This position is critical to the smooth operation of a property and requires the ability to multitask and manage multiple priorities simultaneously. While it can be a demanding job, it can also be highly rewarding for those who enjoy working in a fast-paced, customer-focused environment.