What is a Medical Screener - Reception Technician Customer Service Job?
A medical screener-reception technician customer service job is a position that involves handling various administrative and clerical tasks in a medical facility. This job requires individuals to have excellent communication skills, attention to detail, and the ability to multitask. They are responsible for welcoming and assisting patients, managing appointments, answering phone calls, and providing customer service to patients and their families.
What Do You Usually Do in This Position?
In a medical screener-reception technician customer service job, you will be responsible for a variety of tasks such as:
- Welcoming patients and visitors
- Scheduling appointments and managing patient records
- Answering phone calls and emails
- Providing customer service to patients and their families
- Assisting medical staff with administrative tasks
Top 5 Skills for This Position
To excel in this position, you need to have the following skills:
- Excellent communication skills
- Strong attention to detail
- Ability to multitask and prioritize tasks
- Customer service skills
- Proficiency in computer software and medical terminology
How to Become a Medical Screener - Reception Technician Customer Service Specialist
To become a medical screener-reception technician customer service specialist, you need to have a high school diploma or equivalent. Some employers may prefer candidates with a certification or associate's degree in medical assisting or a related field. Additionally, you need to have excellent communication skills, attention to detail, and the ability to multitask.
Average Salary
The average salary for a medical screener-reception technician customer service job varies depending on experience, location, and employer. According to the Bureau of Labor Statistics, the median annual wage for medical assistants, which includes reception technicians, was $35,850 in May 2020.
Roles and Types
Medical screener-reception technician customer service jobs can be found in various healthcare settings, such as hospitals, clinics, and private practices. Some of the common roles and types of this position are:
- Medical receptionist
- Front desk receptionist
- Customer service representative
- Patient access representative
- Medical office assistant
Locations with the Most Popular Jobs in the USA
Medical screener-reception technician customer service jobs are in high demand across the United States. Some of the top locations with the most popular jobs are:
- California
- Texas
- Florida
- New York
- Pennsylvania
What Are the Typical Tools?
In a medical screener-reception technician customer service job, you will be using various tools to perform your duties. Some of the typical tools include:
- Computer software for scheduling appointments and managing records
- Phone systems for answering calls and making appointments
- Electronic health records (EHR) for managing patient information
- Office equipment such as printers and scanners
- Medical terminology and coding books
In Conclusion
A medical screener-reception technician customer service job is a rewarding career for individuals who enjoy working in a fast-paced environment and helping others. It requires excellent communication skills, attention to detail, and the ability to multitask. With the right skills and experience, you can excel in this position and make a positive impact on patients' lives.