WHAT IS A MYSTERY SHOPPER JOB?
Mystery shopping is a unique job where an individual, referred to as a mystery shopper, is hired to visit a business establishment and evaluate the quality of their services. The mystery shopper's goal is to blend in with the other customers and assess the overall customer service experience. The information that they gather is then used by the business to improve their services.
WHAT USUALLY DO IN THIS POSITION?
Mystery shoppers collect data by observing and documenting their experiences. They may be required to purchase a product or service, ask questions, or engage in other activities that would give them an opportunity to evaluate the business. They then complete a detailed report based on their observations, which they submit to their employer. The reports typically include information about the store's cleanliness, the quality of customer service, and the professionalism of the employees.
TOP 5 SKILLS FOR POSITION
To be successful in a mystery shopper job, you should possess certain skills. Here are the top five:
- Attention to detail
- Good communication skills
- Ability to blend in with other customers
- Excellent observational skills
- Ability to write detailed reports
HOW TO BECOME THIS TYPE OF SPECIALIST?
To become a mystery shopper, you will need to have a high school diploma or equivalent, excellent communication skills, and the ability to pay attention to details. You can apply for positions with mystery shopping companies or sign up with online platforms that offer mystery shopping jobs. Some companies may require you to complete a training program before you can start working as a mystery shopper.
AVERAGE SALARY
The average salary for a mystery shopper job varies based on the company and location. According to Payscale, the average hourly pay for mystery shoppers is around $13.00 per hour. However, some companies may offer higher pay rates depending on the complexity of the job.
ROLES AND TYPES
Mystery shopping jobs can vary, depending on the type of business being evaluated. For example, a mystery shopper may be hired to assess a retail store, a restaurant, a hotel, or a car dealership. Some mystery shopping jobs may require the shopper to evaluate the business's online presence, such as their website or social media accounts.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
Mystery shopping jobs are available throughout the United States, with some areas having more opportunities than others. According to ZipRecruiter, the top five states with the most job opportunities for mystery shoppers are California, New York, Texas, Florida, and Illinois.
WHAT ARE THE TYPICAL TOOLS?
Mystery shoppers typically use tools such as a stopwatch, a notepad, and a pen to document their experiences. Some mystery shopping companies may also provide their shoppers with a camera to take pictures of the business or its products. Mystery shoppers may also use a voice recorder to document their interactions with employees.
IN CONCLUSION
Mystery shopping can be an exciting and rewarding job for those who enjoy evaluating businesses and providing feedback. The job can be done on a flexible schedule and can provide an additional source of income. To be successful as a mystery shopper, you should possess certain skills such as attention to detail, excellent communication skills, and the ability to write detailed reports. With a little training, you can become a mystery shopper and start evaluating businesses today.