What is an online community support job?
An online community support job is a position that involves providing assistance and support to users of online communities. Online communities can include social media platforms, forums, and other online platforms where people gather to discuss common interests or topics. The community support specialist is responsible for helping users with any issues they may have while using the platform. This can include technical support, answering questions, and providing guidance on how to use the platform effectively.
What usually do in this position?
In this position, the community support specialist is responsible for managing user interactions and providing support to users. They may respond to inquiries and complaints, troubleshoot technical issues, and help users navigate the platform. They may also work to develop and maintain relationships with users, ensuring that they feel heard and valued. The community support specialist may also work with other teams within the organization to ensure that the platform is functioning properly and that users are receiving the best possible experience.
Top 5 Skills for position
To be successful in an online community support job, there are several skills that are essential. These include:
- Excellent communication skills: the community support specialist must be able to communicate effectively with users, both in writing and over the phone.
- Technical proficiency: the specialist must have a strong understanding of the platform they are working with, as well as the technical skills necessary to troubleshoot any issues that arise.
- Customer service skills: the specialist must be able to provide excellent customer service, ensuring that users feel heard and valued.
- Problem-solving skills: the specialist must be able to think creatively and come up with solutions to problems that arise.
- Flexibility: the specialist must be able to adapt to changing situations, as the needs of the community can shift rapidly.
How to become this type of specialist
To become an online community support specialist, there are several steps that you can take. The first step is to gain experience working with online communities. This can be done by volunteering with online forums or social media groups, or by working in customer service roles that involve online interactions. You can also gain relevant skills by taking courses in customer service, communication, and technical support. Additionally, many organizations offer on-the-job training for community support specialists.
Average salary
The average salary for an online community support specialist varies based on a number of factors, including experience, location, and the size of the organization. According to Glassdoor, the average salary for a community support specialist in the United States is $44,000 per year.
Roles and types
There are a variety of roles and types of community support positions. Some community support specialists work specifically with social media platforms, while others may work with online forums or other types of online communities. Some may focus on technical support, while others may be responsible for developing and maintaining relationships with users. Additionally, some community support specialists work in-house for organizations, while others may work for third-party companies that provide community support services.
Locations with the most popular jobs in USA
According to Glassdoor, some of the locations with the most community support jobs in the United States include San Francisco, New York City, and Austin, Texas. However, as online communities are not limited by physical location, many community support positions can be done remotely from anywhere in the world.
What are the typical tools?
There are several tools that community support specialists may use in their work. These can include customer relationship management (CRM) software, social media management tools, and ticketing systems. Additionally, community support specialists may use analytics tools to track user interactions and engagement on the platform.
In conclusion
Overall, an online community support job can be a rewarding and challenging career path for those with strong communication, technical, and customer service skills. With the growth of online communities, there is likely to be an increasing demand for community support specialists in the years to come. By gaining relevant experience and developing the necessary skills, you can position yourself for success in this exciting field.