What is a PBX Operator Job?
A PBX operator job is a position that involves handling phone calls and operating a private branch exchange (PBX) system. The main responsibility of a PBX operator is to answer incoming calls and transfer them to the appropriate department or person. In some cases, they may also be responsible for making outbound calls, taking messages, and providing general information to callers.
What Usually Do in This Position?
The primary duty of a PBX operator is to answer and route incoming calls. They may also transfer calls to voicemail, take messages, and provide callers with general information. Additionally, they may be responsible for greeting visitors and directing them to the appropriate person or department. In some cases, PBX operators may also be responsible for scheduling appointments and managing conference room reservations.
Top 5 Skills for Position
- Excellent communication skills
- Strong organizational skills
- Ability to multitask
- Attention to detail
- Customer service skills
How to Become This Type of Specialist
To become a PBX operator, most employers require a high school diploma or equivalent. Some employers may also require previous experience in a similar role. Additionally, PBX operators must have excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment.
Average Salary
According to Indeed, the average salary for a PBX operator in the United States is $14.66 per hour. However, this can vary depending on the employer, location, and level of experience.
Roles and Types
PBX operators can work in a variety of industries, including healthcare, hospitality, and finance. Some may work in-house for a single company, while others may work for an outsourced call center. Additionally, some PBX operators may specialize in certain types of calls, such as emergency calls or technical support.
Locations with the Most Popular Jobs in USA
PBX operator jobs are available throughout the United States, but some locations have more opportunities than others. According to Indeed, the top five states for PBX operator jobs are California, Texas, Florida, New York, and Pennsylvania.
What are the Typical Tools?
PBX operators typically use a range of tools and equipment to perform their job duties. These may include a computer, telephone, headset, and software programs for call routing and tracking. Additionally, PBX operators may use various office equipment, such as copiers and fax machines.
In Conclusion
PBX operator jobs are a vital role in many industries, helping to ensure that callers are connected with the appropriate person or department. To be successful in this role, PBX operators must have excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment. With the right training and experience, a career as a PBX operator can be both rewarding and fulfilling.