WHAT IS AN PM ROOM ATTENDANT JOB
A PM room attendant job is a position in the hospitality industry that involves providing housekeeping services in hotels, resorts, or other accommodation establishments. The main responsibility of a PM room attendant is to ensure that guest rooms are clean, comfortable, and well-maintained. This role requires attention to detail, physical stamina, and excellent customer service skills.
WHAT USUALLY DO IN THIS POSITION
In this position, PM room attendants perform a variety of tasks to ensure the cleanliness and tidiness of guest rooms. Some of the typical duties include:
1. Cleaning and sanitizing guest rooms: PM room attendants are responsible for cleaning and sanitizing all areas of the guest room, including the bathroom, bedroom, and common areas. This includes making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
2. Changing linens and towels: PM room attendants regularly change linens and towels in guest rooms to maintain cleanliness and freshness. They also ensure that all used linens and towels are properly collected and laundered.
3. Restocking supplies: It is the responsibility of PM room attendants to restock guest room supplies such as toiletries, coffee, tea, and other amenities. They also ensure that all items are neatly arranged and easily accessible to guests.
4. Reporting maintenance issues: PM room attendants are often the first to notice any maintenance issues in guest rooms, such as broken fixtures or malfunctioning equipment. They are responsible for reporting these issues to the appropriate department for prompt resolution.
5. Providing excellent customer service: PM room attendants are expected to interact with guests in a friendly and professional manner. They may be required to address guest concerns or requests, provide information about hotel services, or assist with any other guest needs.
TOP 5 SKILLS FOR THIS POSITION
To excel in a PM room attendant job, certain skills are essential. Here are the top five skills required for this position:
1. Attention to detail: PM room attendants must have a keen eye for detail to ensure that guest rooms are thoroughly cleaned and well-maintained. They need to spot any areas that require special attention and ensure everything is in place for a comfortable stay.
2. Physical stamina: This role involves a significant amount of physical activity, including standing, walking, lifting heavy objects, and bending. PM room attendants should have the physical stamina to perform these tasks efficiently and without fatigue.
3. Time management: With multiple guest rooms to clean within a given timeframe, PM room attendants need strong time management skills. They should be able to prioritize tasks, work efficiently, and meet deadlines to ensure all rooms are ready for guests.
4. Communication skills: Good communication skills are essential for PM room attendants to effectively interact with guests, colleagues, and supervisors. They should be able to understand and fulfill guest requests, report maintenance issues accurately, and collaborate with team members.
5. Customer service orientation: PM room attendants play a crucial role in ensuring guest satisfaction. They should have a customer service-oriented mindset and strive to exceed guests' expectations by providing courteous and prompt service.
HOW TO BECOME A PM ROOM ATTENDANT
To become a PM room attendant, the following steps are typically involved:
1. Obtain a high school diploma or equivalent: While a high school diploma is not always required, it is generally preferred by employers. It demonstrates basic educational qualifications and a commitment to completing formal education.
2. Gain relevant experience: Prior experience in housekeeping or a similar role can be beneficial when applying for a PM room attendant job. This experience helps develop essential skills such as cleaning techniques, attention to detail, and time management.
3. Complete any necessary training: Some employers may provide on-the-job training to familiarize new hires with their specific policies and procedures. This training may cover topics such as cleaning techniques, safety protocols, and customer service standards.
4. Develop essential skills: As mentioned earlier, attention to detail, physical stamina, time management, communication skills, and customer service orientation are crucial for success in this role. Continuously honing and improving these skills will make you a more competitive candidate.
5. Search for job opportunities: Look for job openings at hotels, resorts, or other accommodation establishments in your desired location. Utilize online job portals, networking contacts, and industry-specific websites to find suitable job opportunities.
6. Prepare a well-crafted resume: Tailor your resume to highlight relevant skills and experiences. Include any certifications, training programs, or achievements that showcase your suitability for the PM room attendant position.
7. Attend interviews: If you are selected for an interview, be prepared to answer questions about your previous experience, skills, and how you would handle various situations that may arise in the role. Dress professionally, arrive on time, and demonstrate enthusiasm for the position.
8. Obtain necessary certifications: Some employers may require or prefer certifications such as CPR or first aid. Obtaining these certifications can enhance your resume and increase your chances of securing a PM room attendant job.
AVERAGE SALARY
The average salary for a PM room attendant can vary depending on factors such as location, experience, and the size of the establishment. According to data from the Bureau of Labor Statistics, as of May 2020, the median hourly wage for maids and housekeeping cleaners, which includes PM room attendants, was $12.95. However, it is important to note that salaries can range from minimum wage to higher wages based on various factors.
ROLES AND TYPES
PM room attendants can work in various types of establishments within the hospitality industry, including hotels, resorts, motels, bed and breakfasts, and vacation rentals. They may also be employed by cruise ships or corporate housing providers.
Within these establishments, PM room attendants may have different roles based on their level of experience and the specific needs of the property. Some of the common roles include:
1. Room Attendant: This is the entry-level position where PM room attendants are responsible for cleaning and maintaining guest rooms.
2. Housekeeping Supervisor: With experience, PM room attendants can progress to the role of a housekeeping supervisor. They oversee a team of room attendants, assign tasks, inspect cleanliness standards, and ensure smooth operations.
3. Executive Housekeeper: In larger hotels or resorts, there may be an executive housekeeper who is responsible for managing the entire housekeeping department. They supervise supervisors, coordinate staffing, manage budgets, and ensure high cleanliness standards are maintained.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
PM room attendant jobs are available in various locations throughout the United States. However, some cities and states are known for having a higher demand for hospitality professionals. Here are a few locations that often have a higher concentration of PM room attendant jobs:
1. Las Vegas, Nevada: Known for its vibrant hospitality industry, Las Vegas offers numerous opportunities for PM room attendants in its hotels, resorts, and casinos.
2. Orlando, Florida: With its numerous theme parks, resorts, and tourist attractions, Orlando has a thriving hospitality industry that provides ample job opportunities for PM room attendants.
3. New York City, New York: As a major tourist destination and business hub, New York City has a high demand for hospitality professionals, including PM room attendants.
4. Los Angeles, California: The city of Los Angeles attracts a large number of tourists and business travelers, creating a need for PM room attendants in its hotels and resorts.
5. Miami, Florida: With its beautiful beaches and vibrant nightlife, Miami is a popular tourist destination that offers many opportunities for PM room attendants in its hospitality establishments.
WHAT ARE THE TYPICAL TOOLS
PM room attendants use various tools and cleaning equipment to perform their duties effectively. Some of the typical tools used in this role include:
1. Vacuum cleaner: A vacuum cleaner is used to clean carpets, rugs, and upholstery in guest rooms.
2. Cleaning solutions and chemicals: PM room attendants use a range of cleaning solutions and chemicals to sanitize surfaces, remove stains, and maintain cleanliness standards.
3. Cleaning cloths and sponges: These are used to wipe surfaces, remove dust, and clean various areas within the guest rooms.
4. Mops and brooms: Mops are used to clean hard floors, while brooms are used to sweep away dirt and debris.
5. Dusters: Dusters are used to remove dust from furniture, fixtures, and other surfaces.
6. Linen carts: PM room attendants use linen carts to transport clean linens, towels, and other supplies to and from guest rooms.
7. Personal protective equipment (PPE): Depending on the establishment's policies and safety regulations, PM room attendants may be required to wear gloves, masks, or other PPE to protect themselves and guests.
IN CONCLUSION
PM room attendant jobs are an integral part of the hospitality industry, ensuring that guest rooms are clean, comfortable, and well-maintained. It requires a combination of skills such as attention to detail, physical stamina, time management, communication, and customer service orientation. By following the necessary steps, gaining relevant experience, and continuously improving your skills, you can pursue a successful career as a PM room attendant. With job opportunities available in various locations and different types of establishments, this role offers a rewarding path for individuals passionate about providing excellent service in the hospitality industry.