WHAT IS AN pt/ft customer service - work from home ($12 per hour + commission) jobs
A pt/ft customer service - work from home job is a position where an individual is hired to offer customer support services remotely. This type of job can either be part-time (pt) or full-time (ft) based on the company's needs. It allows individuals to work from home, which is a significant advantage for those who want to avoid commuting or have other responsibilities. The position usually requires strong communication skills, patience, and empathy, as the primary responsibility is to assist customers with their inquiries, complaints, and other issues that they may face with the company's products or services.
WHAT USUALLY DO IN THIS POSITION
In a pt/ft customer service - work from home position, the primary responsibility is to handle customer inquiries, complaints, and other issues remotely. The specialist interacts with customers through various channels, such as phone, email, chat, and social media. They assist customers with general inquiries, product or service-related issues, billing inquiries, and other concerns. The specialist is also responsible for maintaining accurate records of customer interactions, including feedback, complaints, and resolutions.
TOP 5 SKILLS FOR POSITION
To excel in a pt/ft customer service - work from home position, certain skills are essential. Here are the top five skills that a specialist should possess:
- Strong communication skills: The specialist should be able to communicate with customers effectively and efficiently.
- Patience: The specialist should be patient when dealing with customers, even when handling challenging situations.
- Empathy: The specialist should be able to put themselves in the customer's shoes and understand their frustrations.
- Problem-solving skills: The specialist should be able to identify and solve customer issues effectively and efficiently.
- Time management skills: The specialist should be able to manage their time effectively and prioritize tasks based on urgency and importance.
HOW TO BECOME THIS TYPE OF SPECIALIST
To become a pt/ft customer service - work from home specialist, the following steps can be taken:
- Educational requirements: A high school diploma is usually the minimum requirement for this position. However, some companies may require a degree.
- Experience: Previous experience in customer service is an advantage, but not always required.
- Training: Some companies provide training for their customer service specialists to equip them with the necessary skills to handle different scenarios.
- Technical requirements: A good computer, stable internet connection, and a quiet workspace are necessary for this position.
- Apply: Look for open positions on online job boards or company websites and submit an application.
AVERAGE SALARY
The average salary for a pt/ft customer service - work from home specialist is around $12 per hour. However, this can vary based on the company, location, and level of experience. Some companies offer commission-based pay, which allows specialists to earn more based on their performance.
ROLES AND TYPES
Pt/ft customer service - work from home positions can vary based on the company and industry. Some common roles and types include:
- Inbound customer service: Specialists handle incoming calls, emails, or chats from customers.
- Outbound customer service: Specialists make outgoing calls or emails to customers to follow up on inquiries, complaints, or other issues.
- Sales: Specialists assist customers with purchasing products or services and may also promote additional products or services.
- Technical support: Specialists assist customers with technical issues related to products or services.
- Social media customer service: Specialists monitor and respond to customer inquiries and complaints on social media platforms.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
Pt/ft customer service - work from home positions are available in various locations across the USA. However, some locations may have more job opportunities than others. According to recent statistics, the top five states with the most popular jobs in this field are:
- Texas
- Florida
- California
- Georgia
- New York
WHAT ARE THE TYPICAL TOOLS
Pt/ft customer service - work from home specialists use various tools to assist customers remotely. Some common tools include:
- Computer: A good computer with a stable internet connection is necessary for this position.
- Headset: A headset is used to communicate with customers through phone or video calls.
- Email: Email is used to communicate with customers and maintain records of customer interactions.
- Chat: Chat is used to communicate with customers in real-time, usually through the company's website or social media platforms.
- CRM software: Customer Relationship Management (CRM) software is used to manage customer interactions and maintain records of customer feedback, complaints, and resolutions.
IN CONCLUSION
Pt/ft customer service - work from home jobs offer individuals the opportunity to work from home and provide customer support services remotely. The position requires strong communication skills, patience, empathy, problem-solving skills, and time management skills. The average salary for this position is around $12 per hour, and there are various roles and types available based on the company and industry. Individuals can become a specialist by meeting the educational requirements, gaining experience, and applying for open positions. The typical tools used in this position include a computer, headset, email, chat, and CRM software.