The eCommerce Account Manager is responsible for the Revenue and Profit performance of specific retail customer accounts and will report to the B2B Sales Group Leader. The Account Manager will develop retailer-specific strategies to grow Nathan James’ share of the retailer business within new and existing categories. These strategies will be used to drive profitable growth by launching new SKUs, merchandising pages, planning for and negotiating promotions, evaluating new retailer programs. Additionally, the Account Manager will identify opportunities to optimize existing processes and, when needed, recommend new ones through project cycles in coordination with the Group Lead.

The Account Manager will cultivate and maintain relationships with key members of the retail buying teams through regular check-ins, on-site meetings, and attending industry conferences. You will also partner with the Digital Marketing Team as they will support your Retail Accounts by driving qualified traffic through paid media, SEO, and improving conversion rates within your key retail accounts. Additionally, you will be responsible for analyzing monthly results across your accounts and submitting monthly sales summaries that communicate account performance relative to Divisional and Company KPIs that will be read by senior leadership.

We are looking for a sharp and intellectually curious candidate with an analytical mind who is passionate about e-commerce and driving profitable revenue growth. You are a self-starter and a doer who is excited to put their ideas into action. You are constantly searching for opportunities to improve customer experience through merchandising and can effectively analyze data to optimize sales. You are skilled at using reporting tools such as Excel and Airtable and are savvy with web-based software and systems. You are an excellent communicator, writer, and relationship builder who’s comfortable negotiating and representing Nathan James externally.

You have between 1-3 years of experience in a site merchandising or account management position within an e-commerce company. You’ve been responsible for or supported the sale of hard goods, preferably in the home category. You may have a degree or you might not. That’s not what we’re looking for. We care about what you can do and how you do it.

Nathan James is a remote company with employees located around the World. While you have the freedom to work remotely and control your daily schedule, with that comes a level of maturity, internal awareness, and self-driven motivation that is required to be successful in a remote environment. While it is not required to have previous remote work experience, it will be a criteria for consideration. 

In order to grow retail partnerships and attend relevant conferences, travel across the United States will be required several times a year. Furthermore, the candidate must reside in North America.

This is a remote role since we are a remote company! You’re free to work where you work best, anywhere in the world: home office, co-working space, coffee shops, or in Montreal. While we currently have an office in Montreal, you should be comfortable working remotely—most of the company does! That hinges on effective writing, self-discipline, and comfort with open communication.