An Engagement Lead at Honestly is a trusted leader. They grow client relationships by delivering and delighting clients via focusing on two areas: Account Management and Project Management.
They’re focused on what’s doing best for both the client and for Honestly, which is usually the same thing. They use the tools at their disposal to stay on top of their client’s budget, timelines and deliverables. They’re experts at communicating, setting expectations and building relationships - internally and externally.
A successful Engagement Lead at Honestly is an independent problem solver with a perspective. They don’t run into roadblocks, they’re resourceful enough to use the resources to solve any problem.
Job description:
- Client/account management:
- Lead the team (client & internal) to achieve the client’s goals, needs and plans
- Ask questions for clarification, process and efficiency
- Translate client needs, feedback and pain points to internal team for action items
- Communicate team’s reasoning and strategy to client when delivering work
- Organize and advocate for all of the details
- Organize, lead & host meetings
- Produce agendas & meeting recaps
- Project management:
- Understand client needs & timing - dictated by client and/or Honestly strategy
- Build & clearly communicate timelines
- Communicate deliverables, changes & requests to the team with complete information
- Follow up with team members to ensure delivery happens on time & client needs are met
- Risk, Resource planning & management
- Understanding size, scope & timing of requests
- Manage risk - budget, timeline & all other potential areas of risk
- Escalate potential issues effectively & efficiently
- Work with Delivery Coordinator to ensure resources have been allocated to meet client needs
About you:
- Excellent communicator - both written & verbal
- Resourceful problem solver
- Works well with different personalities
- Multi-tasker who can track details
- Not afraid to push or follow up
The team at Honestly is made of people that embrace and strive for the following attributes:
- Confident and humble
- Self-starting and team-oriented
- Encouraging and truthful
- Overly prepared and flexible
- Focused and approachable