What is a Senior Pharmacy Technician-Call Center Job?
A Senior Pharmacy Technician-Call Center Job is a position that combines the roles of a pharmacy technician with a call center representative. In this job, a person is responsible for assisting customers with their prescription needs over the phone. They must have extensive knowledge of medications, dosages, and drug interactions to provide accurate and helpful advice to customers. Their goal is to ensure that customers receive the right medication at the right time, all while providing excellent customer service.
What Usually Happens in this Position?
In this position, a person will be responsible for answering customer calls and assisting them with their prescription needs. They will work closely with pharmacists to ensure that customers receive the correct medication and dosage. They will also be responsible for entering customer information into a computer system, verifying insurance coverage, and processing payment for prescriptions. Additionally, they may be responsible for scheduling medication deliveries and handling customer complaints or concerns.
Top 5 Skills for this Position
- Strong Communication Skills: The ability to communicate clearly and effectively over the phone is essential in this position.
- Attention to Detail: A Senior Pharmacy Technician-Call Center Job requires a high level of accuracy and attention to detail to ensure that customers receive the correct medication and dosage.
- Pharmacy Knowledge: A thorough understanding of medications, dosages, and drug interactions is necessary to provide accurate advice to customers.
- Customer Service Skills: Providing excellent customer service is a crucial aspect of this position.
- Computer Skills: A Senior Pharmacy Technician-Call Center Job requires proficiency in using computer systems to enter and access customer information.
How to Become a Senior Pharmacy Technician-Call Center Specialist
To become a Senior Pharmacy Technician-Call Center Specialist, a person will typically need to have a high school diploma or equivalent. They must also complete a pharmacy technician training program and pass a certification exam. Additionally, they must have experience working in a call center or customer service role. Continuing education and training may be required to maintain certification and stay up-to-date with the latest developments in the field.
Average Salary
The average salary for a Senior Pharmacy Technician-Call Center Specialist is around $35,000 to $45,000 per year. Salary may vary depending on experience, location, and employer.
Roles and Types
There are various roles and types of Senior Pharmacy Technician-Call Center Jobs available. Some may work for retail pharmacies, while others may work for mail-order pharmacies. Some may work for hospitals or clinics, while others may work for insurance companies. The responsibilities and duties may vary depending on the employer and the type of job.
Locations with the Most Popular Jobs in USA
Senior Pharmacy Technician-Call Center Jobs can be found in various locations throughout the United States. Some of the most popular locations for these jobs include California, Texas, Florida, New York, and Pennsylvania.
What are the Typical Tools?
Senior Pharmacy Technician-Call Center Specialists typically use various tools to perform their job duties. This may include a computer system to access customer information, a phone system to communicate with customers, and various medical reference materials to provide accurate advice and information.
In Conclusion
A Senior Pharmacy Technician-Call Center Job is a unique position that combines the roles of a pharmacy technician and a call center representative. This job requires a high level of knowledge, accuracy, and customer service skills to ensure that customers receive the correct medication and dosage. With the right training and experience, a person can become a successful Senior Pharmacy Technician-Call Center Specialist and make a positive impact on the lives of their customers.