We at Smile are on a quest to help people work smarter. To do that, we're searching for a customer-focused Software Training Specialist to help educate our TextExpander customers and set them up for success!
If you're:
- 🧑🏫 A master at educating customers and ensuring product adoption.
- 📲 An engaging relationship builder who is not afraid to reach out to new prospects.
- 📈 Always learning, making improvements, and growing.
We want to talk to you!
The general:
The role primarily focuses on educating and building relationships with our TextExpander users with the end goal of getting our users familiar and productive with TextExpander. This role will start out on a contract basis averaging around 20-30 hours per week! As we build out the program, there will be the opportunity to move to a full-time salaried position.
The specifics:
Training: You're a pro at hosting customer training sessions, building from smaller elements to larger concepts with ease, you create an engaging experience for your customers because you love to see them succeed.
You have experience:
- Proactively reaching out to new customers to ensure they receive effective product training tailored to customer's needs.
- Teaching "how-to's" over video (Zoom) and email while making users feel confident.
- Turning average users into champions with multi-level training
- Constantly improving the customer onboarding strategy.
Relationships: Building customer relationships, monitoring customer health, and promoting product adoption are second nature. You're familiar with what it takes to make your customers truly successful and the drive to make that happen.
You have experience:
- Maintaining and nurturing customer relationships on an ongoing basis to ensure they maximize their productivity
- Gathering customer feedback, reviewing & filtering for the Product team
- Monitoring product utilization, account health, and encouraging users to become champions
Build out our program: You're a builder. This opportunity is a new role with a blank slate. You'll need to be comfortable trying out new tactics to identify the best ways to educate our customers and drive full product adoption.
You have experience:
- Testing and evaluating processes
- Implementing new strategies
Needed for the job:
- High-speed, reliable Internet connection
- 2+ years in a software training environment
- Experience presenting 1:1 trainings
- A great attitude and an eagerness to learn and solve problems
Preferred for the job:
- College education
- 2+ years working remotely
- Strong interest in productivity / working smarter
- Passion for your work and self-motivation
Why you should join the Smile team:
We're an established company that's been around for more than 15 years. During that time, we've grown from a two-person team to a team of over 30 - all while remaining self-funded and profitable!
We're here for our customers, but we're also here for each other. We are a close-knit, geographically diverse team that lives and breathes our company culture of accountability, integrity, teamwork, and passion for our customers.
We strongly embrace diversity and highly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Compensation based on experience, $25-40/hr
The Fine Print:
Smile is headquartered in San Francisco, California, and develops productivity software for Mac, Windows, Chrome, iPhone, and iPad.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.