What is a Technical Services Manager Job?
A technical services manager is a professional who oversees technical support and service teams in various industries. They are responsible for ensuring that customers receive prompt and efficient technical support services. In addition, they provide guidance to technical support teams, implement policies, and develop strategies to improve service delivery.
What Usually Do in This Position?
Technical services managers typically manage a team of technical support professionals and are responsible for ensuring that the team is providing high-quality technical support services. They are also responsible for developing and implementing policies and procedures to improve service delivery, as well as providing training and development opportunities for team members.
Top 5 Skills for Position:
- Leadership Skills
- Technical Knowledge
- Excellent Communication Skills
- Problem Solving Skills
- Project Management Skills
How to Become This Type of Specialist?
To become a technical services manager, you typically need a bachelor's degree in computer science, information technology, or a related field. In addition, you need several years of experience in technical support and service management. Some organizations may also require a master's degree in business administration or a related field.
Average Salary:
The average salary for a technical services manager in the United States is approximately $85,000 per year. However, this can vary depending on the industry, location, and level of experience.
Roles and Types:
Technical services managers can work in a variety of industries, including technology, healthcare, finance, and telecommunications. Some of the common roles and types of technical services managers include IT services managers, customer service managers, and technical support managers.
Locations with the Most Popular Jobs in USA:
Some of the locations with the most popular technical services manager jobs in the United States include San Francisco, New York City, Seattle, Chicago, and Boston. These locations have a high concentration of technology and other industries that require technical services managers.
What are the Typical Tools?
Technical services managers typically use a variety of tools to manage technical support teams and provide technical support services. Some of the common tools used include help desk software, customer relationship management (CRM) software, project management tools, and collaboration tools.
In Conclusion
Technical services managers play a vital role in ensuring that customers receive high-quality technical support services. They are responsible for managing technical support teams, developing policies and procedures, and providing training and development opportunities for team members. Becoming a technical services manager typically requires a bachelor's degree in computer science or a related field, as well as several years of experience in technical support and service management. The average salary for a technical services manager in the United States is approximately $85,000 per year, and some of the locations with the most popular technical services manager jobs include San Francisco, New York City, and Seattle.