What is a Telephone Operator Job?
A telephone operator job involves handling incoming and outgoing calls on behalf of a company or organization. The job requires strong communication skills, attention to detail, and the ability to multitask. Telephone operators are responsible for answering calls, transferring calls to relevant departments, and taking messages when necessary. They may also be responsible for providing basic information about the organization to callers.
What Usually Happens in This Position?
In a telephone operator job, your primary responsibility will be to answer incoming calls and redirect them to the relevant department or person. You may also need to take messages and provide callers with basic information about the organization. In some cases, you may be required to make outgoing calls to clients or customers. You will need to be able to multitask, as you may need to handle multiple calls at the same time.
Top 5 Skills for This Position
1. Strong communication skills: As a telephone operator, you will need to be able to communicate effectively with callers and colleagues.
2. Attention to detail: You will need to be able to accurately record messages and information provided by callers.
3. Multitasking: You will need to be able to handle multiple calls at the same time.
4. Basic computer skills: You will need to be able to use basic computer software to record and manage calls.
5. Patience and empathy: You will need to be patient and empathetic when dealing with callers who may be upset or frustrated.
How to Become a Telephone Operator
Most telephone operator jobs require a high school diploma or equivalent. Some employers may also require previous experience in a customer service role. Training is typically provided on the job. In some cases, you may be required to take a test to assess your communication and multitasking skills.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for switchboard operators, including telephone operators, was $29,590 as of May 2020.
Roles and Types
Telephone operator jobs can be found in a variety of industries including healthcare, hospitality, and government. Some telephone operators work in call centers, while others work in office settings. Some telephone operator jobs may involve making outbound calls to customers or clients, while others may be focused on handling incoming calls.
Locations with the Most Popular Jobs in USA
Telephone operator jobs can be found in every state in the U.S. However, some states have more job opportunities than others. According to the Bureau of Labor Statistics, the states with the highest employment levels for switchboard operators, including telephone operators, as of May 2020 were California, Texas, Florida, New York, and Pennsylvania.
What are the Typical Tools Used by Telephone Operators?
Telephone operators typically use a variety of tools to perform their job duties. These may include telephone and computer systems, call management software, and customer relationship management (CRM) software. In some cases, telephone operators may also use headsets to help manage calls more efficiently.
In Conclusion
Telephone operator jobs can be a great entry-level position for individuals interested in working in customer service. The job requires strong communication skills, attention to detail, and the ability to multitask. With training provided on the job, it can be an easy way to get started in a new career. The median annual salary for telephone operators is just under $30,000, and job opportunities can be found in every state in the U.S.