What is an Automotive Service Director Job?
An automotive service director is a management position in the automotive industry. The service director is responsible for managing the service department of an automotive dealership or repair shop. They ensure that the service department runs smoothly, efficiently, and profitably. The service director typically works closely with the general manager to develop and implement strategies to increase revenue, maintain customer satisfaction, and manage costs.
What Usually Do in This Position?
The automotive service director's responsibilities can vary depending on the size and scope of the dealership or repair shop. However, some typical duties include managing service personnel, scheduling appointments, ordering parts, managing inventory, and overseeing the repair process. The service director also ensures that customers receive high-quality service, answers customer inquiries, and resolves any customer complaints. Additionally, they are responsible for maintaining accurate records, producing reports, and analyzing data to identify areas for improvement.
Top 5 Skills for Position
- Leadership
- Communication
- Organizational skills
- Problem-solving
- Technical knowledge of automotive repair
How to Become This Type of Specialist
To become an automotive service director, you typically need several years of experience in the automotive industry, particularly in service or repair operations. Many service directors start as mechanics or service advisors and work their way up through the ranks. However, some employers may prefer candidates with a bachelor's degree in business management or a related field. Additionally, certification from the National Institute for Automotive Service Excellence (ASE) can be beneficial.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for automotive service managers, which includes service directors, was $67,320 as of May 2020. However, salaries can vary widely depending on the location, size of the dealership or repair shop, and level of experience.
Roles and Types
Automotive service directors can work in a variety of settings, including new car dealerships, used car dealerships, and independent repair shops. They can also specialize in specific types of vehicles, such as luxury cars or trucks. Some service directors may also work in fleet management, overseeing the maintenance and repair of company vehicles.
Locations with the Most Popular Jobs in USA
According to the Bureau of Labor Statistics, the states with the highest employment levels for automotive service managers are California, Texas, Florida, New York, and Illinois. However, opportunities for service directors can be found throughout the country.
What are the Typical Tools
As a manager, the automotive service director typically does not use many tools or equipment directly. However, they do need to have a good understanding of the tools and equipment used by their service technicians. These may include diagnostic tools, lifts, hand and power tools, and computerized systems for tracking repairs and parts inventory.
In Conclusion
The automotive service director is a vital position in the automotive industry, responsible for managing the service department of a dealership or repair shop. They must have strong leadership skills, excellent communication and organizational skills, and a technical understanding of automotive repair. With experience and the right qualifications, candidates can expect to earn a good salary and have opportunities for advancement in this field.