What is a Field Support Technician job?
Field Support Technicians are professionals who provide technical support and assistance to businesses and organizations outside of their main office or headquarters. They are responsible for ensuring that all technical issues are resolved and that the company's technological infrastructure is running smoothly. They work in a variety of industries, ranging from healthcare to technology, and are an essential part of any organization that relies on technology.
What do Field Support Technicians usually do in this position?
Field Support Technicians are responsible for providing technical support to employees and clients at remote locations. This includes setting up and installing new hardware and software, troubleshooting technical issues, and providing training and support to end-users. They also ensure that all systems are secure and that data is protected against unauthorized access.
Top 5 skills for this position:
- Excellent communication skills
- Strong problem-solving skills
- Technical expertise in hardware and software
- Ability to work independently and manage time effectively
- Strong customer service skills
How to become a Field Support Technician specialist?
To become a Field Support Technician, a degree in computer science or a related field is typically required. In addition, candidates should have experience working with hardware and software systems. Certification in specific technologies, such as Cisco or Microsoft, can also be beneficial. Ongoing training and education is important in this field, as technology is constantly evolving.
Average Salary
According to Glassdoor, the average salary for a Field Support Technician in the United States is $52,000 per year. However, salaries can vary depending on experience, location, and industry.
Roles and Types
Field Support Technicians can work in a variety of roles, including healthcare, technology, and finance. They may be responsible for providing technical support to employees at remote locations, installing new hardware and software, and troubleshooting technical issues. Some technicians may specialize in specific technologies, such as networking or cybersecurity.
Locations with the most popular jobs in the USA
According to Indeed, the top cities for Field Support Technician jobs in the United States are:
- New York, NY
- Chicago, IL
- Los Angeles, CA
- Atlanta, GA
- Houston, TX
What are the typical tools used by Field Support Technicians?
Field Support Technicians use a variety of tools to perform their job duties. This includes hardware such as laptops, desktops, and mobile devices, as well as software such as operating systems and productivity tools. They may also use specialized diagnostic tools to troubleshoot technical issues and ensure that systems are functioning properly.
In conclusion
Field Support Technicians are essential members of any organization that relies on technology. They are responsible for ensuring that all technical issues are resolved in a timely manner and that the company's technological infrastructure is running smoothly. With the right education, experience, and skills, this can be a rewarding and lucrative career path.