What Is a Guest Services Attendant Job?
A guest services attendant is a professional who is responsible for providing excellent customer service to guests. They are often the first point of contact for guests and act as a liaison between the guests and the establishment. Guest services attendants work in a variety of industries, including hospitality, travel, and tourism.
What Do Guest Services Attendants Usually Do in This Position?
Guest services attendants are responsible for a range of tasks, including greeting guests, answering questions, handling complaints, and providing information about the establishment. They may also be responsible for booking reservations, checking guests in and out, and ensuring that guests have everything they need during their stay.
Top 5 Skills for the Position
- Excellent customer service skills
- Strong communication skills
- Ability to work under pressure
- Attention to detail
- Problem-solving skills
How to Become a Guest Services Attendant
To become a guest services attendant, you typically need a high school diploma or equivalent. Some employers may require additional training in hospitality or customer service. Many guest services attendants start in entry-level positions and work their way up through the ranks.
Average Salary
According to the Bureau of Labor Statistics, the median annual salary for guest services attendants was $28,420 in May 2020. However, salaries can vary depending on the industry, location, and level of experience.
Roles and Types
Guest services attendants can work in a variety of roles and industries. Some common types of guest services attendant jobs include hotel front desk agent, restaurant host/hostess, and theme park ride operator. Other industries that employ guest services attendants include casinos, sports venues, and airports.
Locations with the Most Popular Jobs in the USA
The hospitality industry is a significant employer of guest services attendants, and popular locations for guest services attendant jobs include major metropolitan areas such as New York City, Los Angeles, and Chicago. However, guest services attendant jobs can be found in nearly every city and town in the country.
What Are the Typical Tools?
Guest services attendants typically use a variety of tools to perform their job duties, including computers, phones, and point-of-sale systems. They may also use specialized software to manage reservations, track guest information, and communicate with other staff members.
In Conclusion
Guest services attendants play a crucial role in ensuring that guests have an enjoyable and memorable experience. With strong customer service skills, attention to detail, and the ability to work under pressure, guest services attendants can excel in a variety of industries and roles.