Nathan James is looking for a Head of Logistics to join our team in providing the best product availability and delivery service for our customers.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

As a people-first company, we understood from day one the importance of being fully distributed. We encourage everyone to work in whichever manner that helps them perform their best.

You’ll be responsible for overseeing and managing all aspects of transportation, warehousing, and order fulfillment for Nathan James. You’ll help the operations team by managing relationships with all logistics 3rd parties, assisting with high level planning, continual improvement implementation, and creative cost reduction ideation/execution. As the driver of the Logistics Division, you will also have ample opportunity to carve out your own passion projects related to operational improvements and cost reductions.

A deep understanding of operations management, particularly focused on inbound and outbound modeling, is a prerequisite for succeeding in this role.  Managing both an internal team and external partners also requires the ability to provide support from multiple perspectives regarding any aspect related to operational processes.  Since this division and these processes are susceptible to continual change, the ideal candidate has the unique ability to quickly learn and teach these procedures.

During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll have a complete understanding and ownership of day-to-day operations, you’ll be capable of providing managerial guidance to members of the Logistics Division, you’ll have the ability to monitor and report on Logistics KPIs, as well as, be able to verify and approve all invoices related to the Logistics Division.

 

We have a rhythm to our work and a very low turnover rate — we have yet to have a single team member opt out. Your voice matters to us. We make change from fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up about your values and goals.

We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. Our values, workplace and our benefits are designed to support a sustainable, healthy relationship with your work. Our operating values provide the framework we use in building a healthy, resilient organization.

You can expect a mindful onboarding process with ramp-up and time to learn. You can expect a team that listens, and to be heard. You can expect to give and provide direct feedback. You can expect to work with good people. You can expect to be counted on. You can expect to do your best work and build a career here.

We’re looking for someone with the ability to work in an agile environment by being proactive, flexible, efficient and task-focused. This means being a great problem-solver and having the technical strengths to find solutions while correcting unforeseen issues extremely quickly. You should be able to constantly juggle daily decisions that directly impact the divisional KPIs, planning of logistics activity and growing volumes for 6-12 months out, as well as reinforcing/implementing procedures to standardize divisional activity. You have a strong team mentality and ability to not only do what is asked, but to do what you believe is needed.

You can attribute most of what you love about the projects and tasks you work on to having an element of problem solving.  You have a pragmatic mind that enables you to be decisive, but you understand the theoretical practices of optimizing supply chains and how important it is to continue to implement where feasible.  Logistics has always been an area of interest to you because you enjoy the challenges involved when continually fine-tuning processes and you welcome new challenges that seem to occur in a field with so many moving parts.  It excites you to be a leader in the operational backbone of a company continuing to reach new heights every year.

We would like to see a minimum of three years’ experience in designing operational systems, managing 3PL/warehouses, handling order fulfillment, and managing others in the logistics field. Advanced ability in excel, database management, project management, time management and the ability to manage people is essential to success in this role. The ideal candidate would also have a degree in a quantitative discipline with extensive education and/or experience within the logistics field of a primarily e-commerce company.

For this role, please note that our current 3PL operates between 7am-4pm PST.  While it will not be required for you to work during these hours, there will be days where orders will need to be monitored and troubleshot throughout operating hours to ensure on-time delivery.

This is a remote role, since we are a remote company! You’re free to work where you work best, anywhere in the world: home office, coworking space, coffee shops or in Montreal. While we currently have an office in Montreal, you should be comfortable working remotely—most of the company does! That hinges on effective writing, self-discipline, and comfort with open communication.

Our benefits are all aimed at supporting a life well lived both at work and away from work.
We’re all about reasonable working hours, sharing, ample vacation time, wellness, education, comfort, and giving back. We offer competitive salaries, for a similar role in the country you will be working from.

 

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated.

We’re accepting applications until Thursday, September 29th.

We expect to take two weeks to review all applications.
You’ll hear from us by October 8th about advancement to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview. Our interviews are one hour, all remote by Whereby video chat (no software needed), with your future colleagues, on your schedule.

We aim to make an offer by early December with a start date in mid-December.

We appreciate your consideration into having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn here!