First Help Financial (FHF) is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. Our culture and drive for excellence have enable us to grow our portfolio 40% each year over the last five years.
As a member of the Sales team, you will be given ownership over a large territory supporting a number of field reps. You will manage deal follow ups, coordinate cross-functionally with members of our risk team and assist in building dealer partner relationships to help FHF win deals. Additionally, you will work closely with the loan processing team to see won deals through to final closure by assisting with document gathering when needed. In this position you will develop a thorough understanding of the sales, underwriting, and loan processing functions. This is a sales-driven position where you are responsible and compensated for helping your market meet all monthly and quarterly sales goals.
Your Title: Sales Operations Associate
Your Location: Anywhere in the US
You Report To: Regional Sales Manager
Schedule: Tuesday - Saturday 10:00 am - 6:30pm EST
Your responsibilities include:
- Follow-up with dealers on all eligible applications after approval
- Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF's "win-rate" for approved applications)
- Assist the dealer as single point of contact for all communication with internal FHF teams
- Monitor dealer behavior to pick up red flags for dealer risk
- Support Outside Sales team with specific dealer-related initiatives to increase volume
- Support Servicing and Collections team to handle dealer complaints or other conflicts
- Manage the list of open applications to ensure timely follow-ups with dealers
- Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers
What you bring:
- BA/BS degree required
- 1 year of previous sales or banking experience
- Bilingual (English/Spanish and/or Portuguese)
- Excellent communication skills
- Ability to multitask, self-reliant
- Proficient knowledge of Excel and Outlook
FHF Benefits:
- Great Perks - We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion:
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.