What is a Shared Services Manager Job?
Shared services manager jobs are becoming increasingly popular as organizations look for ways to improve their operational efficiency and effectiveness. A shared services manager is responsible for overseeing the delivery of shared services within an organization, such as finance, human resources, IT, and procurement. They manage the teams responsible for providing these services and ensure that they are delivered in an efficient, cost-effective, and customer-focused manner.
What do they usually do in this position?
Shared services managers are responsible for a wide range of tasks, depending on the specific needs of the organization they work for. Some of the key responsibilities of a shared services manager may include:
- Developing and implementing shared services strategies and plans
- Managing the day-to-day operations of shared services teams
- Developing and monitoring service level agreements (SLAs) to ensure that services are delivered in a timely and effective manner
- Identifying and implementing process improvements to increase efficiency and reduce costs
- Managing relationships with internal and external stakeholders
- Ensuring compliance with relevant regulatory requirements
- Managing budgets and resources effectively
Top 5 Skills for the Position
To be successful in a shared services manager role, there are several key skills and qualities that are essential. These include:
- Leadership skills: Shared services managers need to be able to lead and motivate teams, and to inspire others to deliver high-quality services.
- Strategic thinking: They need to be able to think strategically and develop long-term plans that align with the overall goals of the organization.
- Communication skills: Shared services managers need to be able to communicate effectively with a wide range of stakeholders, both internal and external.
- Problem-solving skills: They need to be able to identify and solve problems quickly and effectively, and to develop innovative solutions to complex issues.
- Analytical skills: Shared services managers need to be able to analyze data and information to make informed decisions about resource allocation, process improvements, and other key areas.
How to Become a Shared Services Manager
To become a shared services manager, you will typically need a bachelor's degree in a relevant field, such as business, management, or finance. Many shared services managers also have advanced degrees, such as an MBA. In addition, you will need several years of experience in a related field, such as finance, HR, or IT.
To advance in your career, you may also need to obtain professional certifications, such as a Certified Shared Services Professional (CSSP) certification. This can demonstrate your expertise in the field and help you stand out to potential employers.
Average Salary
The average salary for a shared services manager in the United States is around $100,000 per year, although this can vary depending on factors such as location, experience, and qualifications.
Roles and Types
There are several different types of shared services manager roles, depending on the specific needs of the organization. Some of the most common types include:
- Finance shared services managers: These managers are responsible for overseeing the delivery of financial shared services, such as accounting, payroll, and tax services.
- HR shared services managers: These managers are responsible for overseeing the delivery of HR shared services, such as recruitment, employee relations, and benefits administration.
- IT shared services managers: These managers are responsible for overseeing the delivery of IT shared services, such as helpdesk support, software development, and infrastructure management.
- Procurement shared services manager: These managers are responsible for overseeing the delivery of procurement shared services, such as vendor management, contract negotiation, and purchasing.
Locations with the Most Popular Jobs in USA
Shared services manager jobs can be found in a wide range of industries and locations across the United States. Some of the most popular locations for shared services manager jobs include:
- New York, NY
- Chicago, IL
- Houston, TX
- Atlanta, GA
- Los Angeles, CA
What are the Typical Tools?
As a shared services manager, you will need to be familiar with a wide range of tools and technologies to manage your teams and deliver high-quality services. Some of the most common tools used in shared services management include:
- Enterprise resource planning (ERP) systems
- Human resources information systems (HRIS)
- Customer relationship management (CRM) systems
- Business process management (BPM) software
- Data analytics and visualization tools
In Conclusion
Shared services manager jobs are a critical component of many organizations, helping to improve efficiency, reduce costs, and deliver high-quality services to internal and external stakeholders. If you are interested in this field, it is important to develop the skills and experience needed to succeed, and to stay up-to-date with the latest trends and technologies in shared services management. With the right qualifications and experience, you can build a successful career in this exciting and dynamic field.