What is a Technical Support Technician Job?
A Technical Support Technician is a professional who provides technical assistance to customers and users of a particular product or service. They are responsible for troubleshooting, diagnosing, and resolving technical issues related to a product or service. Technical Support Technicians may work in various industries, including technology, healthcare, finance, and manufacturing.
What usually do in this position?
Technical Support Technicians are responsible for providing technical assistance to customers and users of a particular product or service. They may answer questions about the product or service, troubleshoot technical issues, and provide solutions to resolve any issues. They may also be responsible for installing software, configuring hardware, and maintaining equipment.
Top 5 Skills for Position
- Strong problem-solving skills
- Excellent communication skills
- Technical knowledge and expertise
- Ability to work under pressure
- Attention to detail
How to Become a Technical Support Technician?
To become a Technical Support Technician, you typically need a high school diploma or equivalent. However, some employers may require a post-secondary degree in a related field, such as computer science or information technology. Additionally, technical certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), may be beneficial in securing a job in this field. It is also essential to have strong communication skills, technical knowledge, and problem-solving abilities.
Average Salary
According to the Bureau of Labor Statistics, the median annual wage for Computer Support Specialists, which includes Technical Support Technicians, is $54,760 as of May 2020.
Roles and Types
There are various roles and types of Technical Support Technicians, including Desktop Support Technicians, Help Desk Support Technicians, and Network Support Technicians. Desktop Support Technicians provide technical assistance to users of desktop computers, while Help Desk Support Technicians provide technical assistance to customers over the phone or via email. Network Support Technicians focus on maintaining and troubleshooting network-related issues.
Locations with the Most Popular Jobs in the USA
Some of the top cities with the highest concentration of Technical Support Technician jobs in the USA include San Francisco, Seattle, New York, and Boston. These cities are known for their thriving tech industries and offer plenty of job opportunities in this field.
What are the Typical Tools?
Technical Support Technicians typically use a variety of tools to perform their job, including diagnostic software, remote access tools, and knowledge management systems. They may also use hardware tools, such as multimeters and cable testers, to diagnose and troubleshoot hardware issues.
In Conclusion
Technical Support Technician jobs are in high demand, and they offer a rewarding career path for those with strong technical knowledge and problem-solving abilities. With the right skills and certifications, you can secure a job in this field and help customers and users resolve technical issues related to a product or service.